Iflowtech Solutions

Role Descriptions
<ul>
<li>Provide L1/L2 application and technical support to end users.</li>
<li>Analyze, troubleshoot, and resolve incidents, service requests, and system issues within defined SLAs.</li>
<li>Monitor application performance and system health to identify and address potential issues proactively.</li>
<li>Coordinate with development, infrastructure, and business teams for issue resolution and root cause analysis.</li>
<li>Document incidents, resolutions, known errors, and support procedures.</li>
<li>Perform impact analysis and support testing during application releases and deployments.</li>
<li>Maintain ticket queues and ensure timely updates through ITSM tools such as ServiceNow, Remedy, or Jira.</li>
<li>Prepare and maintain operational reports, dashboards, and support metrics.</li>
<li>Participate in on-call support and production support activities as required.</li>
<li>Ensure compliance with organizational processes, security policies, and best practices.</li>
</ul>
Requirements
<ul>
<li>Experience Required: 6-8 years</li>
</ul>
Skills
<ul>
<li>EIS: MES Functional Consulting</li>
</ul>

MES Functional Consultant

MES Functional Consultant

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