Metaphysical/Crystal Customer Experience Associate

NOTE: This position requires evening and weekend availability. This is NOT a summer position. Due to the extensive training provided, please only apply if you have long-term availability.

JOB DESCRIPTION

Business: Downtown Tarot Company, Rochester, MI

Job Title: Sales Associate

Responsible To: Owners, Managers

Summary of Main Responsibilities:

• Welcome and greet customers as they enter the store

• Offer help and provide direct assistance to customers

• Provide in-depth product knowledge, including features, benefits, and overall value

• Answer customer questions and concerns

• Attend to the unique and individual shopping needs of each customer

• Process purchases on payment terminal

• Take cash and card payments

• Maintain accurate drawer amounts

• Handle customer complaints in a calm and professional manner

• Report unusual activities and events to owners

• Process newly received shipments

• Enter new products into inventory system

• Utilize scheduling software to book and confirm appointments

• Learn and use Aura Photography equipment to provide services

• Separate bulk items and add price stickers as needed

• Weigh items and calculate total price

• Stock processed items on sales floor and/or in basement as needed

• Organize and replenish shelves and back-stock area

• Maintain clean environment throughout shift

• Various cleaning tasks at the beginning and end of each shift

• Walk garbage to dumpster

• Be enthusiastic and informative about all products

• Help create a positive environment for customers and other staff

• Take direction from and report to owners and management

• Work as a team to achieve store goals

Summary of Job Requirements:

• Proficiency with Microsoft Office suite, especially Excel
• Proficiency with Square software and hardware (will train upon hiring)
• Positive attitude and consistent professionalism with all customers
• Eagerness and motivation to learn about products and services
• Genuine enthusiasm about our products and services
• Ability to remain calm in chaotic and busy environment
• Ability to remain busy during slow periods

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off

Application Question(s):

• What experience do you have in the metaphysical?
• Please describe your weekly availability in detail. Saturdays and Sundays are our busiest days and will be regularly scheduled; will that work with your availability?
• Have you ever been to Downtown Tarot? What was your impression? What about it made you want to work with us?

Ability to Commute:

• Rochester, MI 48307 (Required)

Work Location: In person