Meter Technician

Summary

The City of Lancaster is seeking a dependable, detail-oriented, and customer-focused Meter Technician to join our Meter Reading team.

This position is responsible for reading residential and commercial water meters, recording water consumption, inspecting meters and connections, identifying abnormal usage or potential problems, and performing service turn-ons and turn-offs as assigned.

The ideal candidate is comfortable working independently in the field, driving established routes, working outdoors in varying weather conditions, interacting professionally with residents, and maintaining accurate records that support the City’s utility billing operations

At the City of Lancaster, we serve our community with PRIDE:

Productivity – Take ownership of assigned routes and complete work accurately and efficiently.

Resourcefulness – Use available information and tools to identify concerns and help resolve problems.

Integrity – Maintain accurate records, act ethically, and be proud of the work that has your name on it.

Dedication – Provide dependable service and remain committed to the success of the team and community.

Excellence – Work collaboratively and continuously strive for quality, accuracy, and improvement.

Essential Duties and Responsibilities

• Walks and/or drives an assigned route to obtain readings from residential and commercial water meters.
• Reads meter dials and accurately records water consumption information.
• Inspects water meters and connections for defects, damage, irregularities, or unauthorized connections.
• Documents irregularities requiring additional service or follow-up.
• Verifies meter readings when abnormal water consumption is identified.
• Researches and records possible reasons for fluctuations in water usage.
• Reports suspicious or unusual water consumption to the Utility Billing Manager.
• Turns water service off for nonpayment or at vacant properties as directed.
• Turns water service on for new occupants or customers as assigned.
• Maintains and returns route information and records to the business office for billing purposes.
• Safely operates assigned City vehicles and equipment.
• Uses hand tools, shovels, and other equipment necessary to complete assigned meter-related work.
• Provides courteous and professional customer service when interacting with residents, customers, and City employees.
• Maintains regular and reliable attendance.
• Performs other related duties as assigned.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Education and/or Experience

High school diploma or General Education Development (GED) certificate is required.

The successful candidate should demonstrate the ability to:

• Read and understand basic instructions, correspondence, and work-related information.
• Maintain accurate meter readings and route records.
• Communicate professionally with residents, customers, coworkers, and supervisors.
• Perform basic mathematical calculations involving whole numbers, fractions, decimals, rates, ratios, and percentages.
• Follow written and verbal instructions.
• Exercise sound judgment when identifying abnormal usage or meter-related concerns.
• Work independently while maintaining productivity and accuracy.
• Safely operate hand tools, shovels, work trucks, and other equipment associated with the position.
• Work outdoors in changing weather conditions.

This is a physically active field position. Employees regularly stand, walk, bend, kneel, crouch, and reach. The position may require regularly lifting up to 25 pounds, frequently lifting up to 50 pounds, and occasionally lifting up to 100 pounds.

Work may involve exposure to outdoor weather, wet or humid conditions, extreme temperatures, moving mechanical equipment, fumes or airborne particles, vibration, and other field conditions.

Certificates, Licenses, Registrations

A valid Class C Driver’s License is required. Meter Technician

Driving is an essential function of this position due to assigned meter-reading routes and service activities.