Metro Driver

JOB PURPOSE:

The Metro Driver is responsible for the safe, punctual, and efficient operation of metro trains on both the main line and within the depot. This role ensures high standards of safety, reliability, and customer service while strictly adhering to all operating protocols and signaling systems. The Metro Driver plays a vital role in maintaining continuous service and responding effectively to abnormal or emergency situations.

Profile

RESPONSIBILITIES/DUTIES

Train Operation

Operate metro trains on the main line and within depot boundaries in accordance with operational procedures.

Execute stabling and unstabling procedures for trains at designated locations.

Monitor train performance and ensure full compliance with onboard and wayside signaling systems.

Safety and Compliance

Prioritize the safety of passengers and operations under normal, degraded, and emergency conditions.

Conduct pre-service safety inspections of the train before commencing operations.

Follow all safety protocols, operational rules, and standard operating procedures (SOPs).

Wear full uniform and personal protective equipment (PPE) during duty hours.

Communication and Coordination

Notify the Traffic Controller of any operational incidents, abnormalities, or safety hazards.

Report to the assigned Transport Supervisor at the start of the shift and inform of any delays or unforeseen absences.

Receive and acknowledge operational updates and service-related information at the beginning of each shift.

Coordinate with OCC Controllers regarding timetable adherence, degraded modes, or operational changes.

Service Continuity and Degraded Operations

Respond appropriately to train failures and degraded operating conditions to maintain service continuity.

Execute degraded mode operations in strict accordance with instructions and safety guidelines provided by the Traffic Controller.

Operate sweeper trains when required and immediately report any unsafe conditions to OCC.

Customer Service and Station Interaction

Monitor passenger exchange at stations to ensure safe boarding and alighting.

Ensure adherence to scheduled departure times and turnback procedures at terminal stations.

General Duties

Maintain professionalism and uphold the image of the metro service.

Fulfill any additional duties and tasks as assigned by the operations team.

ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

QUALIFICATIONS:

Technical education in electronics, electrical, mechanical, or communications engineering.

KNOWLEDGE:

Solid understanding of technical terminology relevant to industrial or transport systems.

Strong awareness of public safety principles and procedures.

Good command of the English language, both spoken and written.

EXPERIENCE:

0 - 3 years of experience in a technical field.

Previous experience in the railway industry is an advantage.

DESIRED BEHAVIORS & EXPERIENCES

Safety-First Mindset: Consistently prioritizes the safety of passengers, self, and equipment by strictly adhering to safety protocols, operational rules, and emergency procedures.

Operational Discipline: Demonstrates high levels of concentration and precision while operating trains and executing stabling, unstabling, and degraded mode procedures in compliance with SOPs.

Situational Awareness: Maintains vigilance and alertness to detect and respond promptly to any abnormal operating conditions, equipment malfunctions, or safety risks.

Clear and Timely Communication: Communicates effectively with Traffic Controllers, supervisors, and control centers to report incidents, receive updates, and ensure seamless coordination during all service modes.

Reliability and Punctuality: Reports to duty punctually, reliably follows schedules, and proactively informs relevant personnel of any absences, delays, or operational concerns.

Customer-Oriented Approach: Observes passenger boarding and alighting to ensure safety, while supporting a smooth and efficient travel experience.

Adaptability and Composure: Remains composed and focused under pressure, particularly during degraded or emergency operations, and responds calmly and efficiently to maintain service continuity.

Team Collaboration: Cooperates with operational staff, OCC, and depot personnel to contribute to the overall efficiency, safety, and reliability of the metro service.