MFG Technical Support Engineer

About the role

ZWSOFT is seeking a CAD Technical Support Engineer/Technical Sales Engineer to provide pre-sale, after-sale technical services to end-users and reseller channels in Thailand. You will support the fast-growing business by delivering vocational education and technical enablement across the region.

Key responsibilities

• Develop and execute training and assessment programs to enhance pre-sales and post-sales capabilities for local partners in Thailand on products such as ZW3D and ZWCAD, and establish tracking records to monitor progress and empower partner growth
• Create post-sales solutions and provide product training for end customers in the manufacturing industry of Thailand, targeting products including ZW3D and ZWCAD, to help customers apply these products successfully
• Lead the deployment of ZW3D, ZWCAD, and related products for key accounts in Thailand, including product onboarding, application training, and after-sales guidance
• Coordinate with additional technical and R&D resources as needed to ensure successful implementation for local key accounts
• Adapt headquarters' standard technical resources to fit the specific characteristics of the Thai market and develop local industry solutions
• Provide technical support for marketing and promotional campaigns for ZW3D, ZWCAD, and other products in Thailand, including identifying product highlights and value points tailored to local market needs
• Collaborate with colleagues in teamwork to achieve common targets

About you

• Bachelor's degree or above in manufacturing-related disciplines such as Mechanical Manufacturing and Automation, Mold Design and Manufacturing, Electrical and Electronics, or other relevant fields
• 2-5 years of professional experience applying CAD, CAE, and CAM software—particularly mainstream 3D CAD design software such as SolidWorks, Siemens NX, PTC Creo, Autodesk Inventor, and Solid Edge—in mechanical design, mold design, or related engineering disciplines
• Prior experience with IT, CAD, CAE, or CAM vendors—including principals, distributors, and resellers—is highly desirable
• Strong communication and proposal writing skills
• Collaborative team spirit and passion for knowledge sharing
• Willingness to take on challenges
• Experience in project management and implementation is a plus
• Good English and Native Thai communication skills
• Proficiency in Chinese is an advantage
• Ability to accommodate moderate-frequency business travel

Benefits

• Competitive salary, allowance and bonus
• Public holidays, annual leave and other benefits according to local laws and regulations

About us

ZWSOFT (SSE: 688083) is a reliable provider of all-in-one CAx (CAD/CAM/CAE) solutions including soft-developed 2D CAD: ZWCAD and 3D CAD/CAM/CAE: ZW3D. Since 1998, ZWSOFT has been providing its products to over 1,400,000 users in AEC and MFG industries from more than 90 countries and regions.