MFT Lead Admin

Hi

Databuzz is hiring for Production Support Engineer with MFT Platforms

Please share your profile to [email protected]

Experience :6+ yrs

Job location : Hyderabad/Pune

Required skills:

Deliver L2/L3 support for MFT platforms (IBM Sterling Integrator/File Gateway, Sterling Secure Proxy, Connect: Direct etc.).

• Monitor daily file transfer jobs, troubleshoot failures, and ensure timely completion of critical business processes.
• Perform health checks, certificate renewals, user provisioning, and connectivity troubleshooting (SFTP, FTPS, AS2, HTTPS, CD, etc.).
• Provide support as part of a 24x7 global support rotation.
  Incident & Problem Management
• Lead incident investigation, diagnosis, and resolution for high-priority issues.
• Drive root cause analysis (RCA) and implement preventive actions to avoid recurrence.
• Engage and coordinate with infrastructure, middleware, and network teams for complex troubleshooting.
• Ensure SLAs are met for incident resolution and problem closure.
  at least 4+ years in production support for MFT platforms.
• Strong hands-on knowledge of one or more MFT tools: IBM Sterling File Gateway/SI, Connect: Direct, Sterling Secure Proxy etc.
• In-depth understanding of file transfer protocols (SFTP, FTPS, AS2, HTTPS, C:D, etc.).
• Strong Linux/Unix and Windows administration skills for troubleshooting.
• Experience with monitoring & logging tools (Splunk, AppDynamics, Thousand Eyes etc.).
• Solid knowledge of ITIL processes (Incident, Problem, Change, Release).

Thanks & Regards,

sangeetha

Technical Recruiter