Mgr Applications Eng

For our client, we are seeking a Mgr Applications Eng to join the team of a leader in the Healthcare space.

This role will guide the administration and evolution of enterprise IT service management capabilities across a remote team environment. The position will focus on reliable platform configuration, integrations, and process governance that help internal stakeholders deliver efficient, well-controlled operations. You will partner with process owners, technical teams, and offshore contractors to improve service workflows, strengthen reporting, and support ongoing automation efforts.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $109,500 – $142,500 annually

Responsibilities

• Administer and configure the ITSM platform, including asset management and reporting
• Supervise a small offshore team, set performance expectations, and conduct reviews
• Develop and maintain integrations with third-party systems for data flow
• Create and manage project plans and migration runbooks to keep stakeholders informed
• Establish configuration standards and governance for a stable ITSM environment
• Collaborate with process owners to translate service requirements into configurations
• Utilize AI tools for task automation and process improvement
• Troubleshoot platform issues and implement corrective measures

Qualifications

• Bachelor's degree in a business- or technology-related field, or equivalent experience
• 5-7 years of experience with enterprise IT service management platforms
• Experience with integrations between ITSM platforms and third-party systems, including tools such as SailPoint and Monday.com
• Supervisory experience, including managing offshore contractor teams
• Familiarity with AI tools for task automation
• Strong project planning and risk management skills
• Excellent communication skills to translate business requirements into configurations
• Freshservice/Freshworks and ITIL certifications preferred

Benefits

• Medical, dental, and vision coverage
• HSA contribution and match
• Dependent care FSA match
• Uncapped paid time off
• Paid parental leave
• 401(k) match
• Personal and healthcare financial literacy programs
• Ongoing education and tuition assistance
• Gym and fitness reimbursement
• Wellness program incentives

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.