Mgr, Field Process

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

This position manages the day-to-day operations of the site technology team, including people management. The position will lead the team to provide technology expertise to support penetration and defense strategies. Manage technical resources to secure, explore and win application market share.

What you’ll do

• Manage day-to-day operations of Field Process team (Clean/Deposition/Etch)
• Understand key customers’ NAND, DRAM & HBM technologyroadmaps,process flow, inflection points, requirements and business challenges
• Identify areas where Lam can value-add with our multiple products/services/solutions and identify business opportunities
• Work with Account & cross-functional teams to position and provide these value-added technical solutions
• Develop & maintain good customer relations and assume accountability for continued customer satisfaction with process solutions & execute to all Penetration & Defense projects within committed timeline & resources
• Identify competitors’ strengths and weaknesses and translate these intopotential sales opportunities
• Work with Global Product Group, Account Team or Global Account Team to drive technical solutions, present Lam’s technology roadmap, organize & manage new product demonstrations; thereby exerting positive influenceoncustomer personnel decision-making complying with Lam's Escalation Policies and resolve escalation with Region Product Support
• Deliver predictable financial results (Eval Opex, Eval turns,direct reportsutilization etc.)
• Responsible for the safety of engineers and provide safety training to theengineering team
• Responsible for the competency and development of team through annualperformance review exercise (day-to-day work & projects)
• Any other duties as assigned by Immediate Supervisor

Who we’re looking for

• Bachelor's degree or equivalent more than 8 years of supervisory experience within the semiconductor industry
• Strong technical knowledge & hands on experience on Etch, Deposition & Clean tools & applications
• Possesses good analytical and problem solving skills
• Strong customer management and project management skills
• Possesses strong inter-personal and communications skills. Experience in dealing with difficult internal & external stakeholders. Has ability to drive solutions towards the goal
• Commands good oral and written English
• Has ability to work on one’s own and make decisions within the assigned area of responsibility

Preferred qualifications

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.