MI Operations Specialist

Job Overview

This position will put you at the forefront of Patient Safety. As a MI agent you will have daily direct contact with Health Care Professionals (HCPs) and patients (the very people we are working to help), this is a highly visible and important role within IQVIA and essential to our core goal of patient safety. You will perform key medical information call center services and process safety and product quality information to help optimize the safety profiles of products across various therapeutic areas.

You will benefit from joining the largest safety department in the world and working within an industry-leading, best-practice environment. To ensure you contribute to the business and grow your career, you will also benefit from ongoing training and development from our in-house safety experts to plan and progress your career.

This role requires fluency in English; proficiency in French is considered a strong asset.

Main Responsibilities

Responsibilities include receiving and documenting incoming telephone calls, voicemails, chats, faxes or emails from investigative sites or other sources reporting Lifecycle Safety Data.
Additional responsibilities include:

• MI mailbox triage
• Translation of content where necessary.
• Receiving and documenting incoming calls, voicemails, chats, faxes, and emails from external customers such as patients and/or healthcare providers and responding to their enquiries about products. Summarizing these reports based on information identified as vital to the project.
• Triage, identify and transfer out of scope inquiries to local point of contact, as provided by the client.
• Disseminate clear, accurate information to healthcare professionals and patients based on the approved call scripts and/or other approved resources related to the use of client products.
• Creating Adverse Event and Product Quality Complaint reports requiring concise data entry covering everything from patient symptoms, admission, and results – this may include medical terminology, writing narratives, generating case queries
• Clarify, confirm, and capture adverse event and product quality information.

Qualifications

• Bachelor’s degree in Life sciences or a related field (mandatory)
• Fluency in English  (mandatory) (will be evaluated)
• Previous MI experience (desirable)
• 1 year of pharmacovigilance experience will be highly valued (desirable)

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.