MICE and Leisure Groups Supervisor

Overall Responsibilities

• Manage MICE and leisure group enquiries from initial request through to execution.
• Prepare proposals, tailor-made itineraries, and costings based on client requirements.
• Handle complex and high-value MICE projects, including incentive trips, conferences, corporate events, and leisure group movements.
• Serve as the main point of contact for international clients and overseas travel partners.
• Coordinate reservations and logistics with hotels, venues, transportation providers, and other suppliers throughout Indonesia.
• Ensure all services are delivered accurately, efficiently, and on schedule.
• Monitor project budgets and timelines to maintain operational efficiency and profitability.
• Maintain accurate records and ensure all booking information is updated in the company's operating system.
• Negotiate competitive rates with hotels, venues, and suppliers to maximize profitability.
• Follow up on client invoicing, payment collection, and vendor payments to ensure timely processing.
• Research and develop new hotels, venues, activities, and supplier partnerships to expand product offerings and enhance competitiveness.
• Attend site inspections and supervise on-site event execution when required.
• Work closely with Operations, Finance and Accounting, and other internal departments to ensure seamless project delivery.
• Build and maintain strong, professional relationships with clients, suppliers, and colleagues.
• Support the Direct Manager in achieving departmental objectives and continuously improving operational processes.

Qualifications

• Indonesian national.
• Bachelor’s degree in Hospitality, Tourism, Event Management, or a related field.
• Minimum 3 years of experience in a DMC, inbound tourism, or MICE environment.
• Proven experience in handling MICE projects, incentive travel, conferences, corporate events, and leisure group operations.
• Strong understanding of international inbound tourism and group travel operations.
• Excellent command of English, both written and spoken, is essential. Additional foreign language skills will be considered an advantage.
• Solid experience in negotiating and coordinating with hotels, venues, transportation providers, and other tourism suppliers.
• Familiarity with destination management systems or similar reservation software is an advantage.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Strong organizational and project management skills with the ability to handle multiple assignments simultaneously.
• Able to work under pressure, meet tight deadlines, and adapt to changing client requirements.
• Willing to travel and supervise events on-site when required.
• Proactive, detail-oriented, customer-focused, and solution-driven.
• A positive attitude, strong sense of ownership, and a "Can Do" mindset with creative thinking are highly valued.