Mice Operations

We are seeking a highly experienced and dynamic professional for the position of Dy, Manager/Manager/Sr. Manager/DGM Operations (MICE). The ideal candidate should have strong expertise in international MICE operations, contracting, corporate handling, and vendor management with excellent industry relationships.

Key Responsibilities

Outbound MICE & Group Operations

• Handling complete outbound MICE operations and logistics
• Managing large international groups (50 to 5000 passengers)
• Experience in escorted international/domestic group handling
• Designing innovative MICE destinations and logistics feasibility
• Ensuring seamless on-ground support and execution

Vendor & Network Management

• Strong network with DMCs, hoteliers, transporters & vendors
• Maintaining relationships with international DMCs and suppliers
• Negotiating competitive rates and ensuring quality delivery
• Staying updated on global travel products and destinations

Corporate Sales & Business Development

• Building and maintaining strong corporate relationships
• Preparing tailor-made itineraries & presentations for corporates
• Converting leads through relationships and service excellence
• Creating new markets and business opportunities
• Maintaining business pipeline and achieving sales targets

Operations & Client Servicing

• Overseeing complete file operations of confirmed business
• Ensuring impeccable customer service and delivery
• Handling last-minute changes and operational challenges
• Coordinating with internal teams for smooth execution
• Maintaining high turnaround time and client satisfaction

Accounts & Documentation

• Maintaining accounts payable/receivable records
• Invoicing and budget planning support to corporates
• Knowledge of international visa processes
• Maintaining operational and financial records

Ideal Candidate Profile
15+ years in travel industry with outbound MICE expertise
Strong corporate and vendor network
Experience handling large international groups
Excellent leadership, negotiation & communication skills
Ability to manage pressure and deliver premium service
Strategic thinker with business development mindset