Micro Lending Manager

Job Title: Micro Lending Manager

Group: Wealth and Personal Banking Group

Location: Riyadh

Job Overview:

• Collaborate with cross-functional teams to develop innovative micro lending products that meet the needs of our target market. Conduct market research and analysis to identify market trends and opportunities. Drive product enhancements and improvements based on customer feedback and market demands.
• Take ownership of the Micro Lending portfolio's profitability and financial performance. Develop and implement product strategies, monitor loan portfolio performance, and identify areas for optimization. Analyze financial and operational data to make informed decisions and achieve financial targets.
• Build and maintain relationships with internal and external stakeholders. Collaborate with these stakeholders to ensure the smooth delivery of the product and product enhancements, compliance with regulatory requirements and industry best practices. Communicate effectively to align objectives, resolve issues, and drive collaboration.
• Conduct comprehensive market studies and benchmarking analysis to identify industry best practices, trends, and competitive landscape. Utilize market insights to inform product positioning, pricing strategies, and business development opportunities. Stay updated on industry developments, competition and competition activities along with the emerging trends to drive innovation and maintain a competitive edge.
• Champion identification of key areas within the Micro Lending market that have high potential for growth and impact. Analyze market data and customer insights to identify underserved segments or niche markets. Develop strategies to target these key areas and tailor product offerings to meet their specific needs.
• Help establish partnerships and build an ecosystem of high spend categories that align with our micro lending products. Identify potential partners in industries such as education, healthcare, automotive, education and other lifestyle sectors. Collaborate with these partners to create mutually beneficial relationships that drive customer acquisition, usage, and loyalty.
• Help articulates customer experience strategy based on assessment of primary and secondary data on customer experience to ensure alignment to customer requirements and ensure consistency in experience across all customers facing touch points.
• Champion and support business head in utilizing all requisite data and information pertaining to customers (usage, purchasing power, demographics etc.) to develop effective customer segmentation strategy to assist in identification and development of segment specific positioning of products and marketing initiatives.
• Support the Micro Lending business by assessing the retail banking industry and market scenario based on global/regional industry reports, customer requirements, lending and Fintech trends and competitor activities.
• Help oversees the design on new products and services to ensure supporting customer segments through customer centric strategies and tailoring the products and services portfolio to their needs.
• Formulates and implements aggressive sales and marketing plans in support with other stakeholders to ensure effective and compelling marketing campaign of the products for the relevant customer segment.
• Ensures the availability of world class products and services are offered to SAB customers.by constantly enhancing the processes and services based on customer feedback and tailoring solutions to better address customer needs.
• Work with the relevant stakeholders and help implementation of the SAB compliance policy through managing compliance risk, ensuring adequate training is provided, fostering a compliance culture and optimizing relations with regulators.

Requirements & Qualifications:

• A bachelors degree in any related major.
• Experience in consumer finance products.
• Strong knowledge in portfolio's profitability and financial performance.
• experience in conducting market research and analysis.