Microsoft 365 Administrator

Company Description:

Cayuse Philippine Delivery Center is a subsidiary company of Cayuse Commercial Services which centered around serving its people and its clients, while continuing to honor the tradition from which it came. Through tenure and experience, we offer:

• Managed Services and Staff Augmentation utilizing domestic and cost-effective geographical resources
• Collaboration with a minority-owned enterprise that actively contributes to the empowerment of Native American communities
• A leadership team that brings extensive experience and a proven track record of success
• High quality delivery to Fortune 1000 clients
• Customer-centric, personalized solutions supported by KPIs and SLAs
• Outstanding client satisfaction, with numerous long-standing contracts surpassing a decade
• A provider of world-class technology and expert business process services for over 16 years

Role Description:

M365 Administrator is responsible for the day-to-day administration and ownership of the M365 environments with a focus on the entire suite, Exchange, SharePoint, Teams, OneDrive, and apps. General tasks to provide Tier 2/3 support respond and resolve issues and maintain the environment. Work with the user provisioning team to ensure proper provisioning of new M365 users. Assist Service Desk and Deskside support in resolving issues with the client's M365 environment. Maintain and update standard operating procedures for use by Service Desk and Deskside support teams.

Key Responsibilities:

Serve as the main M365 administration support resource responsible for:

• Respond to and resolve issues with the M365 environment with an emphasis on Exchange
• Support the entire M365 environment and applications.
• Support Service Desk and Deskside support team
• Document SOPs and Knowledge Base articles
• Monitor MS alerts and manage with M365 upgrades and security patches.
• Work with the user administration team to ensure M365 provisioning is kept current
• Work closely with the ITSM major incident management team to resolve business impacting incidents and outages

Education, work experience and Credential Requirements.

• Minimum of 5 years of experience working in an enterprise IT environment

• Minimum of 3 years’ experience working as an M365 administrator in an enterprise environment supporting

• Graduate of BS IT or any related course

• Excellent communication skills (written and oral), with experience interacting with all levels of management communicating issues with people, process and technology.

• Good understanding of production IT Environment and IT Operations

• Strong interpersonal and teamwork skills.

• Ability to work rotating shifts to support 24/7/365 organization

• Experience in a technical support field: network, server, storage

• Certifications is a Plus: Microsoft 365 Fundamentals Certification, Microsoft 365 Associate Certification, Microsoft 365 Expert Certification – Desired

• Open to shifting schedule

Skills and Competencies:

-            Self-starter

-            Solid English communication skills both oral and written

-            M365 Administration experience in an enterprise environment supporting > 1,000 users

-            Windows IT support experience

-            Strong trouble shooting skills