Microsoft 365 & Endpoint Support Engineer

We are currently looking for Microsoft 365 & Endpoint Support Engineer for our Qatar operations

Required Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.
• 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.
• Experience supporting Microsoft 365 environments.
• Knowledge of Active Directory and Microsoft Intune.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).
• Experience with Windows 11 administration and troubleshooting.

Technical Skills

• Microsoft 365 Administration
• Microsoft Intune (MDM/MAM)
• Active Directory Users & Computers
• Azure Entra ID (Azure AD)
• Windows 11 Support
• Endpoint Patching & Updates
• Microsoft Exchange Online
• Network and Wi-Fi Troubleshooting
• Printer Management Systems
• Backup Monitoring and Recovery
• User Access Management
• Computer Account Management
• IT Asset Management

Language Requirements

• Fluent in Arabic and English (spoken and written).

Preferred Skills

• Knowledge of Microsoft Defender and security best practices.
• ITIL Foundation certification.
• Microsoft Certified: Modern Desktop Administrator or equivalent.
• Experience with access control systems and card management solutions.
• Experience with ticketing systems and SLA-driven support environments.

Key Competencies

• Excellent communication and customer service skills.
• Strong troubleshooting and analytical abilities.
• Ability to prioritize and manage multiple support requests.
• Team-oriented with a proactive approach to problem-solving.
• Strong documentation and organizational skills.

Experience Level: Mid-Level (4-6 years)

Languages: Arabic & English (Mandatory)

Joining time frame: Immediate