Microsoft 365 Engineer (Cloud & Infrastructure)

Key Responsibilities

• Deliver support for Microsoft 365 (Office 365) suite including troubleshooting and user assistance

• Provide technical support for:

• Exchange Online (mailboxes, mail flow, login issues)

• Microsoft Teams (meetings, calls, collaboration issues)

• SharePoint Online (permissions, access, document handling)

• Office Applications (Outlook, Excel, Word, PowerPoint)

• Support Azure Identity Services (Microsoft Entra ID):

• User account management

• Password resets, MFA, and access issues

• Group and role assignments

• Provide technical support and IT infrastructure management to ensure system stability and performance

• Monitor and maintain IT infrastructure components, system health, and service availability

• Diagnose and resolve technical incidents and service requests within SLA timelines

• Handle user queries via ticketing systems, email, and calls

• Collaborate with internal teams for issue resolution and escalations

• Maintain accurate documentation of issues, configurations, and solutions

• Support system updates, patches, and maintenance activities

Required Skills & Qualifications

• Minimum 3 years of experience in IT Support / Digital Services / Application Support

• Strong hands-on experience with:

• Microsoft 365 (Office 365) Suite

• Tenant administration

• Exchange Online / Outlook app

• Security and compliance (M365)

• Microsoft Teams Support

• SharePoint Online Support

• Office Apps troubleshooting

• Azure Identity Services (Entra ID)

• Knowledge about AAD

• Experience in Technical Support & IT Infrastructure Management

• Leverage day-to-day work with AI tools like Copilot

• Experience with ticketing tools (Microsoft Dynamics 365, etc.)

• Basic understanding of networking concepts

• Strong troubleshooting and incident handling skills

• Excellent communication and customer support skills