Microsoft 365 L1 Support Engineer

Company Description

Optimizor is an IT company serving clients across Eastern Europe and the USA. As an Office 365 L1 Support Engineer, you will act as the first line of response for IT incidents and requests submitted by Optimizor's customers. Your role will focus on supporting Office 365 environments, delivering exceptional customer service, and contributing to proactive IT infrastructure maintenance projects alongside the Service Delivery Manager and your peers.

Key Responsibilities

• Serve as the first point of contact for resolving IT incidents and service requests.

• Collaborate with the Service Delivery Manager and L1, L2, and L3 colleagues to manage and resolve incidents.

• Escalate unresolved incidents to the L2 support team promptly.

• Use an e-ticketing platform to log, manage, and track incidents, ensuring SLAs are consistently met.

• Diagnose and resolve issues related to Office 365 services and support service implementations.

• Assist in planning and executing IT projects for existing clients.

• Maintain clear and professional communication with clients throughout the resolution process.

Ideal Candidate Profile

Technical Skills:

• 1 year of experience with Office 365 services, including email, SharePoint, and Intune.

• Foundational understanding of Active Directory (users and groups), operating systems, hardware (desktops/laptops), the Microsoft Office Collaboration Suite (Excel, Word, PowerPoint, Teams), networking, servers, and cloud technologies.

• Experience in working with a ticketing app.

Soft Skills:

• Client-oriented attitude with excellent verbal and written communication skills.

• Intermediate to advanced English proficiency.

• Resilience under pressure and the ability to handle challenging situations.

• Passion for working with Microsoft’s latest technologies.

Working Conditions:

• Hours: 8-hour shifts, Monday to Friday, between 9:00 AM and 7:00 PM (1 hour lunch break)

• Location: Optimizor’s Bucharest office and/or client site.

• On-Call Work: Potential for future on-call schedules, to be discussed and agreed upon.

Growth Opportunities:

• Access to training materials and technology courses.

• Microsoft certifications and technical in-class training sessions.

Benefits:

• Private medical subscription at Regina Maria clinic.

• Attractive salary and performance-based bonuses.

• 1100 RON benefits budget (separate from the salary), to be used in the Benefit platform.

• A supportive work environment that fosters professional development and career growth.

• Teambuildings, Fun Fridays and other leisure events.

Join us at Optimizor and be part of a dynamic team committed to customer satisfaction, technical excellence, and continuous improvement!