Microsoft 365 Technical Lead

About the role:

We are seeking an experienced Microsoft 365 Technical Lead to drive the delivery, support, security, and governance of enterprise M365 services. This role combines deep technical expertise across the Microsoft 365 ecosystem with strong stakeholder engagement and security governance responsibilities. The successful candidate will serve as the primary technical lead for M365 operations while acting as a key liaison between technical teams, security stakeholders, and business users to ensure service excellence, compliance, and continuous improvement.

Key responsibilities:

• Lead and coordinate Microsoft 365 administration, support, and operational activities.
• Serve as the day-to-day liaison with Information Security stakeholders, ensuring alignment with security and governance requirements.
• Manage and support core Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and related workloads.
• Administer and maintain Microsoft Entra ID, Conditional Access, Intune, Microsoft Defender, and Microsoft Purview.
• Drive incident management, problem management, and Root Cause Analysis (RCA) for complex technical issues.
• Lead change management activities, including CAB reviews and implementation planning.
• Ensure compliance with operational procedures, security policies, and service-level agreements (SLAs).
• Collaborate with internal teams, vendors, and business stakeholders to deliver reliable and secure services.
• Support Azure tenant administration and integration with Microsoft 365 services.
• Identify opportunities for service enhancement, automation, and operational efficiency.

About you:

• Minimum 5 years of experience in Microsoft 365 engineering, administration, or enterprise support environments.
• Proven experience leading, coordinating, or mentoring support and operations teams.
• Strong hands-on expertise in Microsoft 365 Administration, Microsoft Entra ID (Azure AD), Conditional Access, Microsoft Intune, Microsoft Defender, Microsoft Purview, and Azure tenant administration.
• Experience managing complex incidents and conducting detailed Root Cause Analysis (RCA).
• Familiarity with ITIL processes, change management, and CAB governance.
• Excellent stakeholder management and communication skills.
• Ability to operate effectively in a fast-paced enterprise environment.
• One of the following certifications is highly preferred: Microsoft Certified: Microsoft 365 Administrator Expert (MS-102), MS-100 / MS-101 (legacy equivalent), or equivalent Microsoft 365 enterprise administration certification.
• Preferred: Azure Administrator Associate (AZ-104), Security certifications such as SC-300 Identity and Access Administrator, SC-200 Security Operations Analyst, or SC-400 Information Protection Administrator.
• Preferred: Previous experience as an IT Security Officer (ITSO) or Security Liaison, or experience supporting government, public sector, financial services, healthcare, or other regulated environments.