Microsoft AI & Automation Engineer

• Ready to turn business problems into practical AI and automation solutions — and to say so when AI is not the right answer?

• Interested in owning a use case from the first workshop

  through to

  enterprise deployment, rather than picking it up after someone else has scoped it?

Practical Information

 

Location:

Sofia,

Bulgaria | Reports to:

Service Delivery Lead - Azure & DWP | Work Arrangement:

Hybrid | Language Requirements:

Fluent/professional English, written and verbal | Learn more:

softwareone.com

As our new **Microsoft

AI & Automation

Engineer** , you work directly with customers to

identify

valuable use cases, recommend the right

solution

and take it through to enterprise deployment. Sometimes that means an agent built in Microsoft Copilot Studio or Microsoft Foundry. Sometimes it means Power Platform automation, classic

search

or another deterministic approach.

 

This is a customer-facing delivery role on enterprise AI enablement engagements, working alongside the architect who owns the platform decision and alongside the strategy,

security

and

adoption

workstreams. Alongside hands-on delivery, you will help ensure that Responsible AI and governance principles are designed into solutions from the beginning rather than added at the end.

 

We care more about solving the problem than using the most powerful technology.

Key Responsibilities

 

• A

  dvise

  and

  implement governance guardrails with

  in

  the customer's

  Power Platform — managed environments, DLP connector policies, the custom connector approval route, capacity and

  license

  consumption, and the Center of Excellence tooling that keeps the estate visible

   

  Use agile and design-thinking methods to uncover,

  challenge

  and

  prioritise

  valuable AI and automation use cases

• B

  uild and customize agents in Microsoft Copilot Studio

  or

  Microsoft Foundry

  — instructions, knowledge grounding, connectors,

  actions

  and the enterprise AI workflows behind them

• Support the

  Solution

  A

  rchitect on the

  platform decision for each enterprise AI use case — Copilot Studio, Microsoft Foundry or the Power Platform — working from the business outcome rather than the product, choosing the least powerful option that meets the requirement, and defending that trade-off in design review

• Say so when the answer is not an agent at all: structured, predictable work belongs in deterministic automation, and static retrieval in classic search. Recommending that is part of the job

• Build and manage enterprise integrations — REST APIs, authentication, permissions, and connections into Dataverse, SharePoint and third-party systems

• Develop and

  maintain

  solutions across Power Apps and Power Automate

• Support enterprise AI rollout by embedding security,

  governance

  and Responsible AI principles across the solution lifecycle

• For everything you build, ensure the following

  : a first-class agent identity with least-privilege scope, registration in the agent inventory, human approval gates on anything that writes, data-protection checks across grounding and action paths, and audit-mode monitoring from day one

• Stay current on Microsoft Copilot, Power Platform and MCP developments, and share what you learn across the team

Job Requirements

• Hands-on Copilot Studio agent building. You have built and customized agents in production — instructions, knowledge grounding, topics,

  connectors

  and actions — and you have extended them with tools

• Power Platform and Microsoft 365 depth, with real integration experience. Around five years across Power Apps, Power Automate and SharePoint Online, and the integration work that comes with it — REST APIs, authentication, permissions, and Dataverse and SharePoint connections

• Governance literacy. You understand environment strategy, ALM and deployment across dev,

  test

  and production, plus tenant and connector policy — and you understand that an agent inherits whatever those policies allow. You do not need to have run a tenant; you do need to know what to ask for and why

• Alongside those three, we look for how you work: agile, open-minded, strong design-thinking skills, and the judgement to challenge assumptions rather than accept the first use case offered

• Consulting presence: you run workshops, write documents customers sign, and handle estimation and scope conversations without escalation

• Fluency in English (both verbal and written)

Considered a strong advantage

 

None of the following is

required

, and nothing here will cost you the role. But each one is a genuine advantage, and if you bring it, you will be building on it from your first week:

• Microsoft Foundry — agent projects, model 

  deployment

  and the Microsoft Agent Framework pro-code path

  .

  Semantic Kernel or

  AutoGen

  counts

  .

  The

  single

  strongest differentiator on this list

• Agent identity and lifecycle — Microsoft Entra Agent ID and Microsoft Agent 365

  :

  registration, least-privilege

  scoping

  and retirement.

  Rare experience, and increasingly the difference between a pilot and a production rollout

• Microsoft Fabric —

  OneLake

  ,

  lakehouse

  or warehouse

  fundamentals

  and Power BI semantic models

  . The

  grounding layer

  beneath every

  data-aware

  agent

• Python or C# — enough to build and debug a small service, and to review what an AI coding assistant

  writes

  rather than

  trust

  it.

Certifications we welcome

 

None are

required

to apply:

 

• Microsoft Certified: AI Agent Builder Associate (AB-620)
• Microsoft Certified: Azure AI Apps and Agents Developer Associate (AI-103)
• Microsoft Certified: Agentic AI Business Solutions Architect (AB-100)
• Microsoft Certified: Power Platform Developer Associate (PL-400)
• Microsoft Certified: Power Platform Functional Consultant Associate (PL-200)
• Microsoft 365 Certified: Administrator Expert (MS-102)
• Microsoft Certified: Fabric Analytics Engineer Associate (DP-600)

What we offer

 

• 26 days of annual paid leave
• Paid Sabbatical Leave – one calendar month every 3 years, subject to achieving performance criteria
• Multisport card
• Private Health Insurance .
• Food vouchers
  • 40.90 EUR / month
• WFH / Transportation Allowance
  • 20.45 EUR / month
• President’s Club : Recognition awarded by leadership and your peers
• Flexible work : Do great work from anywhere, but also visit the local office to deliver excellence in team relationships
• Lifelong education: A variety of training and development opportunities .

Company description

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.