Microsoft Application Manager

ABOUT THE DISTRICT

Jeffco Public Schools (Jeffco) is located in Jefferson County, Colorado. It is the second largest school district in Colorado serving 69,000 students across 155 schools. With 14,000 employees, the district is the largest employer in Jefferson County and has provided educational excellence for more than 70 years.

Jeffco embraces the spirit of the West and the natural beauty of the Rocky Mountain region with the county spanning more than 770 square miles running the length of the western edge of the Denver metropolitan area. The district is diverse in both population and geography, from urban to rural, including the mountain communities in the foothills west of Denver.

Overall, Jeffco has 31% of students that qualify for free and reduced lunch, an indicator of poverty, and 34% minority (25% Hispanic) student population. The district is implementing a new strategic plan, Jeffco Thrives 2025 that is focused on providing a world-class education that prepares all Jeffco students for bright and successful futures as local and global citizens. Come join us!

Jeffco Public Schools is a Single-State Employer. All candidates hired by Jeffco Public Schools must reside within the state of Colorado.

ABOUT THE SCHOOL/DEPARTMENT

The Information Technology (IT) Division supports Jeffco Public Schools? mission by delivering secure, reliable, equitable, and sustainable technology services for students, educators, and staff. IT includes approximately 150 professionals working across Infrastructure Services, Enterprise Client Technology Services, Business Technology Services, Student Technology Services, Educational Data Services, Information Security and Identity, Digital Platforms, and Business Operations. Together, these teams provide enterprise technology infrastructure, applications and platforms, cybersecurity and identity services, data and integration services, device and end-user support, educational technologies, digital tools, technology procurement and operational support, and strategic technology services across the District. IT staff partner closely with schools, departments, and one another to deliver technology solutions that support teaching, learning, and District operations.

ABOUT THE JOB

The IT Business Operations team is seeking a Microsoft Application Manager to play a pivotal role in shaping the strategy, adoption, and effective use of Microsoft 365 tools across Jeffco Public Schools. Serving as the product owner and subject matter expert for the Microsoft 365 environment, this role will actively engage with users and stakeholders to understand their needs, gather and act on feedback, and recommend solutions within the Microsoft suite that improve collaboration, productivity, and business processes. The Microsoft Application Manager will lead training, demonstrations, and other learning opportunities to build user knowledge and confidence while fostering a community of practice around Microsoft tools. This position also develops strategic roadmaps, supports application integration and lifecycle management, evaluates new and evolving Microsoft capabilities, and partners across IT and the District to drive thoughtful, sustainable adoption of tools including Teams, SharePoint, Power Platform, Outlook, OneDrive, Loop, and Copilot. This is an opportunity for someone who combines Microsoft expertise with strategic thinking, teaching, relationship building, and change leadership to directly influence how technology is used across the District.

HOURS AND DAYS WORKED

Desired Start Date: 10/19/2026

Microsoft 365 Application Mgr

Annual Position
FLSA: Exempt

FTE: 1.00000 , Hours/Day: 8.000 , Days/Year: Year Round

Salary Plan, Grade, Step: Information Technology , N06, 1

Min-Mid Annual Salary Range: $92,387.00 - $110,709.50 Effective as of: 06-16-2025

Compensation schedules for Jeffco Schools can be found here. Starting salary for non-licensed roles is based on the candidate's relevant work experience and education. Additional considerations may be given for job-specific certifications and skills. Applicants should submit all relevant and verifiable education, training and work experiences at the time of application. Starting Salary for licensed educators is based on the step and lane schedule found here.

PRE-EMPLOYMENT REQUIREMENT

The successful new hire or rehired candidate will be responsible to complete and incur the fingerprinting and processing fee of $57.50 through an appropriate fingerprinting vendor and the Colorado Bureau of Investigation, within 48 hours of offer acceptance.

RESPONSIBILITIES

SUMMARY Leverage understanding of the Microsoft Application environment to facilitate and promote application growth and understanding so that it is in alignment with the technology vision of district. Partner with support teams so they have the necessary knowledge and training to offer high-quality customer support services. Collaborate with other system owners, stakeholders, governance groups, and vendors to establish and implement strategic roadmaps that contribute to an agile and robust IT environment. Manage the user experience, training, roadmap and application integration of Microsoft 365 applications such as Outlook, Loop, SharePoint, Teams, PowerApps, Power BI, and OneDrive.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Own, design, and implement the overall Microsoft 365 strategy.

Act as the proxy product owner for Microsoft 365, understanding its applications and evolving features.

Directly engage with business and other stakeholders to gather requirements and complete business process mapping.

Collaborate with Jeffco system owners, stakeholders, governance groups, and vendors to implement strategic roadmaps.

Partner with business analysts and key stakeholders to design and implement technology solutions.

Participate in the review and selection of new software applications.

Serve as a technical expert for cloud-based applications such as SharePoint, PowerApps, Power BI, Copilot, and the interoperability of each.

Provide subject matter expertise and analysis for Microsoft 365 environment systems and architecture.

Ensure seamless integration of Microsoft 365 applications with other enterprise systems.

Provide advanced support for application-related issues.

Identify problems with applications and manage their resolution.

Facilitate incident resolution through close partnership with other support teams.

Stay up to date with current and upcoming features and functions of applications.

Adhere to the change management process for software releases and upgrades.

Create a community of practice to democratize best practices of Microsoft 365 applications.

Drive the adoption of Microsoft services through community of practice.

Develop and conduct training sessions to enhance user proficiency with Microsoft 365 applications.

Create technical documentation and user knowledge articles.

Ensure compliance with district policies and safeguard assets.

Resolve conflicts, prioritize tasks, and build consensus within the organization.

Take on special projects as required and perform other duties as assigned.

EXPERIENCE 5 years of experience providing high levels of customer service required; must include at least 3 years' providing customer support and problem management for enterprise data systems. Experience troubleshooting IT applications and working with databases preferred. Experience in Microsoft 365 management and organizational change strategies preferred. Agile service management experience preferred.

EDUCATION AND TRAINING Bachelor's degree required. Preferred field of study in Information Technology, Computer Science, or a related field. Additional years of experience may be considered in lieu of degree.

CERTIFICATES, LICENSES, REGISTRATIONS None required. ITIL Foundation

certification preferred.

KNOWLEDGE, SKILLS AND ABILITIES Extensive knowledge of Microsoft 365 applications and architecture: Expertise in SharePoint, PowerApps, Power BI, Teams, Outlook, OneDrive, Loop, and Copilot. Strong understanding of cloud infrastructure, including Azure AD and Office 365, with a focus on security, compliance, and interoperability. Proven ability to integrate Microsoft 365 applications with other enterprise systems. Experience in developing and implementing strategic roadmaps that align with organizational goals. Ability to create and deliver training programs, develop user documentation, and promote best practices to enhance proficiency with Microsoft 365 applications. Knowledge of ITIL best practices for incident, problem, and change management, including software release processes. Excellent verbal and written communication skills for engaging with stakeholders, users, and vendors. Ability to think strategically, make data-driven decisions, and adapt to new technologies and updates within the Microsoft 365 environment. Ability to handle pressure, lead other technical teammates, and drive change within the organization. Ability to occasionally work after-hours and on weekends to ensure the proper functioning of supported applications.

SPAN OF CONTROL This role has no direct supervisory responsibilities. However, this role is responsible for overseeing the Microsoft 365 application strategy, integration, and optimization within the organization.

The physical demands, mental functions, and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS Perform tasks that require manual dexterity, including operation of computers and small office equipment. Basic mobility and the ability to navigate the office environment safely. Ability to speak clearly, listen attentively (with assistance devices), and convey information accurately. May be required to give presentations to groups.

MENTAL FUNCTIONS Ability to analyze complex situations, identify potential risks, and devise effective solutions. Ability to remain flexible in dynamic environments, adjusting plans and strategies as necessary to accommodate changing requirements or circumstances. Ability to effectively communicate and collaborate with other teams. Ability to manage time and priorities to meet deadlines.

WORK ENVIRONMENT Work is performed in a semi-secured office building with a typical office environment and risk factors. The noise level in the work environment is usually moderate.

SALARY

Jeffco Salary Schedules

BENEFITS

Jeffco Benefits

EQUAL EMPLOYMENT OPPORTUNITY

The Jefferson County School District does not discriminate on the basis of disability, race, color, creed, religion, national origin, age, sexual orientation, marital status, political affiliation, pregnancy, or gender.