Microsoft D365 Instructional Designer/Technical Writer

WHO ARE WE?

At City Facilities Management Australia, technology and innovation play a key role in how we deliver safe, efficient and consistent services across the country. Through investment in digital transformation and continuous improvement, we're enhancing the systems, processes and tools that support our people and customers.

Since 2009, we've built our reputation through a self-delivery model focused on safety, quality and value. Guided by our values Think Safe, One Team, Work in Partnership, Lead the Way and Can Do, we work collaboratively to deliver practical solutions that drive business success.

The Opportunity

Join us on a fixed-term contract and play a key role in our major Microsoft Dynamics 365 (D365) transformation project, helping our people adopt new technology and ways of working.

Working closely with project teams, SMEs and business stakeholders, you'll create engaging learning resources including user guides, eLearning modules and training materials that make complex processes easy to understand. This is an opportunity to work on a high-profile transformation program, collaborate with teams across the business and make a genuine impact on user adoption and business success.

Your Key Responsibilities

• Design and develop D365 training materials and eLearning resources.
• Create clear, user-friendly guides that simplify complex processes.
• Collaborate with stakeholders and subject matter experts to gather content.
• Ensure learning materials are accurate, current and fit for purpose.
• Support user readiness and adoption throughout the D365 rollout.

What We’re Looking For

• Diploma in Instructional Design, Technical Writing or related discipline and/or Certificate IV in Training & Assessment.
• Experience supporting learning and user adoption during a Microsoft Dynamics 365 (D365) implementation or major transformation project.
• Proven ability to develop training materials, process documentation, eLearning content and user guides for enterprise systems.
• Proficiency with Articulate 360, Microsoft 365 and other digital learning tools.
• Exceptional written communication, editing and stakeholder engagement skills**.**

What’s in it for you

• Hybrid Model: 3 days in office, 2 days WFH for work-life balance
• Modern Workspace: Bright, comfortable office built for collaboration
• Free Parking: Easy commute and save on transport and parking costs
• Family support – Paid parental leave, caregiver leave, domestic violence leave
• Recognition & rewards – Service awards, values awards, discounts on big brands
• Referral bonuses – Earn rewards through our Employee Referral Program

Ready to transform the way people learn and adopt technology? Apply now and help shape the success of our D365 journey.

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual team member.

City does not accept any unsolicited resume referrals from Recruitment Agencies. Please do not submit any resumes or associated profiles to the City careers portal or to any City team members. City will not pay any placement fees relating to unsolicited resume referrals.