Microsoft Dynamics 365 & Copilot Tech Lead

Job Title: Microsoft Dynamics 365 & Copilot Tech Lead

Location: Dearborn, MI 22001 Michigan Avenue, Dearborn, MI, 48124

Work Model: Hybrid – 4 days onsite (Monday–Thursday)

Duration: 364 days (~12 months); Contract-to-Hire potential based on business need and performance

Estimated based on 15+ years seniority, Dynamics 365/Power Platform/Copilot specialization, AI integration expertise, and Dearborn, MI contractor market rates)

Role Overview

This role leads the architecture, development, and delivery of enterprise solutions built on Microsoft Dynamics 365, Power Platform, and Microsoft's AI ecosystem. The Tech Lead will design and guide delivery of custom Copilots and AI agents, integrate conversational AI into business workflows, and set technical standards for a delivery team working across CRM, Power Platform, and Azure. This is a hands-on technical leadership position requiring deep CRM/XRM engineering experience combined with emerging AI/Copilot skills — a combination that is relatively rare in the market and will likely be the biggest sourcing challenge.

Key Responsibilities

• Lead technical discovery and solution design for Dynamics 365, Power Platform, Copilot, and Azure-based initiatives
• Set engineering standards for design patterns, code quality, security, performance, and testing
• Lead development and deployment of custom Copilots and AI agents using Copilot Studio, Azure OpenAI, and Azure AI services
• Design integrations between Dynamics 365, Power Platform, Azure services, and enterprise applications/APIs
• Provide hands-on leadership for C# plug-ins, custom workflows, JavaScript/TypeScript extensions, XRM development, and Web API integrations
• Oversee delivery of Power Apps (model-driven and canvas), Power Automate, Azure Logic Apps, and Azure Functions
• Lead design reviews, code reviews, testing strategy, and production support for critical solutions
• Mentor developers and coordinate with architects, QA, product owners, vendors, and business stakeholders

Required Qualifications

Experience:

• 15+ years of progressive experience in software engineering and enterprise application development, including significant technical leadership responsibility
• Extensive hands-on experience with Microsoft Dynamics 365 CRM (architecture/solution design, configuration, customization, development, integration, deployment)
• Demonstrated experience leading enterprise-scale Dynamics 365/Power Platform implementations from discovery through production support
• Master's Degree required

Technical Skills:

• Microsoft Dynamics 365 CRM (hard to find)
• Microsoft Azure
• Strong development experience with JavaScript and C#
• Jira and GitHub
• Hands-on experience with Microsoft Copilot (hard to find)
• Dynamics 365 plug-ins, custom workflows, XRM Framework, OData/Web APIs
• Power Apps (model-driven and canvas), Power Automate, business process flows
• Azure Functions, Azure Logic Apps, or comparable Azure integration services
• Git-based source control, Azure DevOps, CI/CD pipelines
• Microsoft Copilot Studio; integrating Copilot/conversational AI into Dynamics 365 and Power Platform (hard to find)
• Understanding of LLMs, prompt engineering, RAG, knowledge grounding, AI agent design/orchestration, and AI quality/safety evaluation (hard to find)
• "AIPGEE" connectivity/integration experience — term as listed in requisition; meaning not specified, see Section 10

Preferred Qualifications

• Experience with Azure OpenAI Service, Azure AI Services, and Microsoft AI SDKs
• Experience with enterprise conversational AI or virtual assistants
• Experience applying generative AI to business workflows, customer service, employee productivity, recommendations, or insight generation
• Experience with Dynamics 365 Customer Service and Omnichannel, customer-service operations, portals, and enterprise knowledge sources
• Experience with platform governance, environment strategy, identity and access management, data protection, observability, and production operations