Microsoft Dynamics 365 CCaas Developer

About the Opportunity
Orbion Infotech is a fast-growing technology consultancy specializing in enterprise cloud solutions, digital transformation, and customer experience modernization. We architect and deploy intelligent, scalable Microsoft Dynamics 365 Customer Service & Contact Center (CCaaS) platforms for global clients across BFSI, retail, and healthcare. Our developers bridge business process innovation with technical precision-building resilient, AI-enhanced customer service ecosystems on Microsoft s cloud stack.

Role & Responsibilities

• Design, develop, and deploy Dynamics 365 Customer Service & CCaaS solutions including Omnichannel routing, Interactive Voice Response (IVR), and AI-powered agent assist features.
• Integrate Dynamics 365 with Azure Communication Services, Power Automate, and third-party CTI/telephony platforms for seamless omnichannel experiences.
• Customize and extend OOB Dynamics 365 features using JavaScript, Power Apps, Dataverse, and PCF controls to meet complex business process requirements.
• Configure and manage agent desktops, supervisor dashboards, routing rules, and SLA tracking workflows for large-scale contact center deployments.
• Collaborate with business analysts and UX designers to translate CX requirements into functional technical specifications and architecture blueprints.
• Perform unit testing, UAT support, performance tuning, and post-deployment monitoring to ensure 99.9% uptime and seamless customer journeys.

Skills & Qualifications

Must-Have

• Dynamics 365 Customer Service
• Microsoft CCaaS (Contact Center as a Service)
• Azure Communication Services
• Dataverse
• Power Automate
• JavaScript
• PCF Controls
• Omnichannel for Customer Service

Preferred

• Azure Function Apps
• Power Virtual Agents
• Customer Service Insights

Benefits & Culture Highlights

• 100% remote work with flexible hours-designed for productivity, not presence.
• Access to Microsoft certification sponsorships and upskilling budgets.
• Global client exposure with opportunities to lead complex enterprise deployments.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.