Microsoft Dynamics 365 CRM Technical Consultant

Job Title: Microsoft Dynamics 365 CRM Technical Consultant
Experience Required: 7+ Years
Timezone - 12 PM to 9 PM IST (Originally CET)
Work Mode: Remote
Budget- 1.4 LPM

Role Overview
We are looking for an experienced Microsoft Dynamics 365 CRM Technical Consultant with 7+ years of hands-on experience in Dynamics 365 CRM/CE implementations, customization, development, integrations, and support. The ideal candidate will have a strong technical background along with a good understanding of CRM business processes. The consultant should be comfortable working directly with client and partner teams, understanding requirements, translating them into technical solutions, and contributing throughout the implementation lifecycle. Prior experience with event management platforms, event registration solutions, or similar business platforms will be highly preferred.

Key Responsibilities

• Work on end-to-end Microsoft Dynamics 365 CRM/CE implementations, enhancements, customizations, and support.
  Understand business and functional requirements and translate them into scalable D365 technical solutions.
  Configure and customize entities, forms, views, relationships, business rules, workflows, business process flows, dashboards, and security roles.
  Develop and maintain D365 plugins, custom workflows, JavaScript, web resources, and custom components.
  Build integrations between Dynamics 365 and third-party applications using Web API, REST APIs, Power Automate, and other integration technologies.
  Work with Power Apps and Power Automate to automate business processes and workflows.
  Develop and maintain SSRS/Power BI reports and dashboards where required.
  Perform technical troubleshooting, debugging, deployment, and production support.
  Participate in requirement analysis, solution design, development, testing, deployment, and go-live activities.
  Work closely with QA, functional consultants, business stakeholders, and technical teams throughout the project lifecycle.
  Communicate effectively with client/partner stakeholders and explain technical solutions in a clear and business-friendly manner.
  Contribute to technical documentation and knowledge transfer.
  Support offshore/onshore delivery teams and work effectively within an Agile/Scrum environment.

Required Technical Skills

7+ years of experience in Microsoft Dynamics CRM/Dynamics 365.
Strong hands-on experience with Dynamics 365 CE/CRM.
Experience with multiple versions of Dynamics CRM/D365 is an advantage.
Strong experience with plugins & custom workflows; JavaScript; Business Rules & Business Process Flows; entities, forms, views & relationships; security roles; solutions & customizations; sitemap/ribbon customization; D365 deployments and troubleshooting.
Strong knowledge of C# / .NET.
Experience with SQL Server and SQL queries.
Experience with Web API, REST APIs, and third-party integrations.
Hands-on experience with Power Apps and Power Automate.
Experience with SSRS and/or Power BI.
Exposure to D365 modules such as Sales, Customer Service, Field Service, or Project Service Automation. Functional & Client-Facing Skills
Good understanding of CRM processes and Dynamics 365 standard/OOTB capabilities.
Ability to gather, analyze, and document business requirements.
Ability to determine whether a requirement should be addressed through configuration, customization, automation, or custom development.
Strong verbal and written English communication skills.
Comfortable participating in client meetings, requirement discussions, demos, and technical discussions.
Ability to work independently while collaborating effectively with distributed teams.

Preferred Experience
Prior experience with event management platforms, event registration systems, attendee management, scheduling, session management, or similar event technology solutions.
Experience integrating D365 with event-management or other third-party business platforms.
Experience with Power Pages/Portals, Customer Voice, Field Service, or PSA.
Microsoft Dynamics 365 certifications.
Experience working in an onsite/offshore or distributed delivery model

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