Microsoft Dynamics 365 FinOps

Qualifications:

Strong experience in IT or platform operations with financial accountability

Experience and knowledge on CRM, Microsoft Dynamics 365, Power Platform and Azure Services or similar technologies preferred

Experience defining, deploying and governing operational standards

Basic understanding of licensing models and platform capacity concepts

Experience with FinOps practices preferred

Strong analytical, financial, and data storytelling skills, translating data into executive‑level insights and recommendations

Proven experience designing and interpreting operational and financial dashboards preferred

Duties:

FinOps & Financial Management

• Lead FinOps practices for the CRM Platform, ensuring financial transparency and accountability
• Manage budget planning, forecasting, and variance analysis for CRM Platform spend
• Analyze cost drivers, consumption patterns, and trends to support informed decision‑making
• Identify and drive cost optimization opportunities related to licenses, storage, and usage
• Provide direction and oversight for capacity planning, license management, and budget tracking

Operational Process Ownership & Governance

• Design, document, and maintain end‑to‑end operational processes for CRM Platform operations
• Establish operational standards, controls, and reporting cadences
• Ensure consistent execution of operational processes across the team

Executive Reporting & Analysis

• Design, maintain, and govern operational and financial dashboards for CRM Platform reporting
• Produce regular executive level reports with clear narratives, insights, and recommendations
• Perform preliminary analysis to identify key trends, risks, exceptions and optimization opportunities
• Ensure dashboards and reports present accurate, consistent, and decision ready information
• Translate technical, usage, and cost data into clear business-focused insights to support leadership decision-making
• Guide Operations Analysts on best practices for data analysis, dashboard usage, and insight generation

Stakeholder & Cross Functional Engagement

• Liaise with CRM Team, IT Teams and Business stakeholders on CRM Platform processes and resources
• Act as a key liaison between Finance, IT, Platform teams, and Business stakeholders
• Collaborate with architects and platform teams to embed operational and cost considerations into solutions