Microsoft Dynamics Consultant

Senior Solution Architect / Senior Consultant - Microsoft Dynamics 365 Business Central

**Location:** Singapore

**Experience:** 6-7+ Years

**Employment Type:** Full-time

**Product:** Microsoft Dynamics 365 Business Central (BC) / Microsoft Dynamics NAV

**Language:** English (Mandatory)

About the Role

We are looking for an experienced **Dynamics 365 Business Central Support Consultant** to provide functional application support for customers across the APAC region. This role is ideal for someone with strong expertise in **Finance, Inventory Costing, and Supply Chain Management (SCM)** who enjoys troubleshooting complex functional issues, supporting business users, and delivering exceptional customer service in an SLA-driven support environment.

Key Responsibilities

• Provide functional support for Microsoft Dynamics 365 Business Central customers across APAC.

• Manage and resolve support incidents within agreed SLAs, performing root cause analysis and providing timely customer updates.

• Support Finance modules including:

• General Ledger (GL)

• Accounts Receivable (AR)

• Accounts Payable (AP)

• Bank Reconciliation

• Customer & Vendor Reconciliation

• Fixed Assets

• Cash Management

• Financial Reporting

• Month-End & Year-End Closing

• Troubleshoot financial posting issues, reconciliation discrepancies, and period-end processing challenges.

• Support Inventory and Supply Chain processes, including:

• Inventory Management

• Inventory Costing

• Cost Adjustment

• Inventory Valuation

• Item Ledger Entries

• Procurement & Purchasing

• Sales Order Processing

• Warehouse Operations

• Prepare support documentation, knowledge articles, and FAQs to improve customer experience and reduce recurring issues.

• Conduct user guidance and training where required.

• Collaborate with internal teams and escalate complex issues appropriately.

Required Skills & Experience

• 6-7+ years of experience supporting **Microsoft Dynamics 365 Business Central** or **Microsoft Dynamics NAV**.

• Strong functional knowledge of Business Central Finance modules.

• Hands-on experience supporting:

• AR, AP & GL

• Bank Reconciliation

• Customer & Vendor Reconciliation

• Month-End & Year-End Closing

• Financial Posting & Validation

• Good understanding of accounting principles and financial processes.

• Experience supporting Inventory Management, Inventory Costing, Purchasing, Sales, Warehouse, and Supply Chain Management.

• Proven experience working in an Application Support, Managed Services (AMS), or Production Support environment.

• Strong troubleshooting and root cause analysis skills.

• Excellent customer communication and stakeholder management skills.

• Experience working with ticketing systems and SLA-driven support.

Mandatory Requirements

• Fluent in **Mandarin and English** (spoken and written).

• Comfortable supporting Mandarin-speaking customers via calls, emails, and support tickets.

Preferred Qualifications

• Bachelor's Degree in Accounting, Finance, Information Systems, Business, or a related discipline.

• Microsoft Dynamics 365 Business Central Functional Consultant Certification is an advantage.

• Experience supporting customers across Greater China, Singapore, Malaysia, or the wider APAC region.

• Exposure to Power BI, Power Platform, Power Automate, or Microsoft Copilot is a plus.

What We're Looking For

We're seeking a customer-focused Business Central Functional Consultant who combines strong Finance expertise with hands-on knowledge of Inventory Costing and Supply Chain Management. The ideal candidate thrives in a fast-paced support environment, communicates effectively with business users, and enjoys solving complex functional challenges while delivering an outstanding customer experience.