Innorev Technologies Inc

Microsoft Dynamics Solution Architect
7–10+ years designing and implementing Microsoft Dynamics 365 and Power Platform solutions.
Significant hands-on architecture experience with Dynamics 365 Customer Service and/or Dynamics 365 Contact Center.
Demonstrated experience designing enterprise omnichannel contact-center solutions.
Experience with intelligent routing, queues, workstreams, agent experiences, case management, knowledge management, and contact-center analytics.
Experience integrating D365 with enterprise APIs and back-office applications.
Strong understanding of Microsoft Power Platform, Dataverse, Azure integration services, and enterprise security architecture.
Experience designing high-volume, mission-critical customer-service platforms.
Strong written and verbal communication skills, including the ability to communicate architecture decisions to both technical teams and executives.
Certifications
PL-600 – Microsoft Power Platform Solution Architect Expert
MB-230 – Microsoft Dynamics 365 Customer Service Functional Consultant
AZ-305 – Microsoft Azure Solutions Architect Expert

Microsoft Dynamics - Solution Architect

Microsoft Dynamics - Solution Architect

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