Microsoft Office Apps Customer Engineer

Sonata Software Overview

In today's market, there is a unique duality in technology adoption. On one side, extreme focus on cost containment by clients, and on the other, deep motivation to modernize their Digital storefronts to attract more consumers and B2B customers.

As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step Platformation™ playbook. In addition, we bring agility and systems thinking to accelerate time to market for our clients. Headquartered in Bengaluru, India, Sonata has a strong global presence, including key regions in the US, UK, Europe, APAC, and ANZ. We are a trusted partner of world-leading companies in BFSI (Banking, Financial Services, and Insurance), HLS (Healthcare and Lifesciences), TMT (Telecom, Media, and Technology), Retail & CPG, and Manufacturing space. Our bouquet of Modernization Engineering Services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms

Role - Microsoft Office Apps Customer Engineer

Location - Ireland (Remote)

Role type - Permanent

Experience - 10+ years

Role type

We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Office Suite / Microsoft 365 Apps for Enterprise. The ideal candidate will help customers empower their employees, maximize employee productivity and drive success and seamless operation of Microsoft Teams to our customers. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customer

Relevant

• MIP/VBD TitlesChalk Talk - Office 365 - Migrating Your Macros to the C
• loudOnboarding Accelerator - Office 365 ProPlus Deployment
• M365 Foundations Work

Skills Required

• 10+ years in customer-facing roles involving systems architecture, administration, operations, software support, and IT consulting, with emphasis on Microsoft 365 Apps for Enterprise and
• TeamsBA/BS in IT, Engineering, or related field (or equivalent experience)
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively
• Customer-focused mindset with commitment to high-quality support
• Experience delivering technical workshops, training sessions, and webinars on Microsoft 365 best practices
• Provide technical support for M365 Apps (Word, Excel, PowerPoint, Outlook, Teams)
• Diagnose and resolve technical issues related to M365 Apps remotely and on-site
• Solid understanding of Microsoft 365 Apps features and functionalities
• Experience deploying, administering, and troubleshooting Office Suites or Microsoft 365 Apps
• Collaborate with IT teams for seamless integration of OfficeApps
• Stay current with updates and guide customers on implementation
• Knowledge of Windows operating systems
• Writing skills to write enterprise level learning documentation

Optional Skills

• Skills Advanced networking skills with DNS, firewall, load balancing etc.
• Knowledge of scripting languages such as PowerShell.
• Familiarity with ITIL best practices for IT service management.
• Advanced knowledge of Office Scripts
• Experience with SharePoint and OneDrive.
• Experience with Managing Exchange On Prem/Online
• Knowledge of scripting languages such as PowerShell.
• Experience and knowledge around VBA to guide customers in the use of Macros and VBA programming to automate or create repetitive tasks, extending actions, and integration and interaction between Office Apps.

Relevant Certifications

• Microsoft 365 Certified: Fundamentals
• Microsoft Office Specialist: Associate Microsoft Word (Microsoft 365 Apps)
• Microsoft Office Specialist: Associate Microsoft Excel (Microsoft 365 Apps)
• Microsoft Office Specialist: Associate Microsoft PowerPoint (Microsoft 365 Apps)

Why join Sonata Software?

At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law