MICROSOFT OS VOICE PROCESS

Summary

We are seeking a dedicated professional to join our IT Services team in the role of Microsoft OS Voice Process Associate. This position is pivotal in delivering high-quality technical support to clients facing challenges with Microsoft operating systems. The successful candidate will serve as the primary point of contact for resolving customer inquiries, ensuring a seamless and efficient support experience through voice interactions. This role demands a blend of technical aptitude and strong interpersonal skills to effectively troubleshoot issues and guide users toward successful resolutions.

Responsibilities

• Manage incoming voice calls to address customer queries regarding Microsoft operating system functionalities and troubleshooting.
• Demonstrate active listening to accurately understand client issues and provide targeted problem-solving solutions.
• Utilize strong verbal communication skills to explain technical concepts clearly and assist customers in real-time.
• Maintain high standards of typing speed and accuracy while documenting interactions and updating support records.
• Navigate customer support tools to handle queries efficiently and ensure timely resolution of technical problems.
• Collaborate with team members to escalate complex issues when necessary, ensuring continuous service delivery.

Requirements

Requirements:

• Minimum typing proficiency of 35 words per minute with an accuracy rate of 90%.
• Possession of an AMCAT SVAR score of 65 or higher.
• Proven ability to handle customer queries and manage voice-based support processes effectively.
• Strong problem-solving capabilities with a focus on root-cause analysis.
• Excellent active listening skills to grasp customer needs quickly.
• Solid foundation in Microsoft OS support and general customer support principles.
• Exceptional verbal communication skills to interact professionally with clients.

Salary: ₹3-4 LPA