Microsoft System Engineer

• Customarily has at least 5 years of experience in systems engineering of Microsoft Windows

Server OS.

• Hands-on experience managing Active Directory including, implementing group policies,

managing sites and services, managing DNS records. Experience with AD FS is a plus.

• Experience in administering Linux OS.

• Strong experience in administering Microsoft 365 tenants. That includes advanced experience

managing in Entra ID, Exchange, Intune, Teams, Microsoft 365 Apps.

• Hands-on experience in managing Hybrid Active Directory and Microsoft Exchange environments.

• Experience in administering Citrix DaaS. That includes administering Citrix environment, creating

machine catalogs and delivery groups, building vDisks, deploying and managing Storefront

servers.

• Experience in writing scripts using PowerShell, Python, Bash or other scripting languages.

• Experience in operating and managing monitoring tools, like Dynatrace, PRTG, SolarWinds or

others.

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and

Flexibility

• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and

propose quality solutions

• Outstanding customer service skills as well as the ability to deal with people in a manner which shows

tact and professionalism

• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in

accordance with federal and state laws and company policies

• Wintel Server Administration.

Engineer II, Systems must be proficient in installing, configuring,

and administering of Windows Server environments. This includes managing Active Directory,

Group Policy, and DNS services. The role requires troubleshooting server issues, applying

security patches, and ensuring system backups are performed regularly. Additionally, the

engineer will monitor server performance and optimize resources to ensure high availability and

reliability of services.

• Linux System Administration.

Engineer II, Systems is expected to have working knowledge for

managing and maintaining Linux servers, including installation, configuration, and troubleshooting

of operating systems. This role involves monitoring system performance, applying security

patches, managing user accounts, and ensuring data backups are performed regularly. The

engineer will also automate tasks using shell scripting and collaborate with development teams to

support application deployments.

• Network Configuration and Management.

Engineer II, Systems is responsible for managing,

and troubleshooting network connectivity for servers, storage units, Cloud compute resources,

etc. This includes implementing security protocols, monitoring network performance, and ensuring

connectivity across various systems. The role also involves documenting network configurations

and changes to maintain an accurate inventory of network resources.

• Virtualization Technologies (e.g., VMware, Citrix).

Engineer II, Systems must possess

necessary expertise for deploying, configuring, and managing virtualization technologies such as

VMware and Citrix. This includes creating and maintaining virtual machines, optimizing resource

allocation, ensuring high availability, and implementing backup and disaster recovery solutions.

The engineer will also troubleshoot virtualization issues and collaborate with other IT teams to

integrate these technologies into the overall infrastructure.

• Cloud Services Management (e.g., Microsoft 365, Azure, AWS). Engineer II, Systems must be

proficient in administering and optimizing Cloud services, such as Entra ID, OneDrive, Exchange

Online, Intune, SharePoint Online, Teams, Dynamics 365, as well as Azure and AWS

environments. This includes provisioning resources, configuring Cloud environments, and

ensuring system performance and security. This role involves monitoring Cloud infrastructure,

implementing automation scripts for deployment, troubleshooting issues, and collaborating with

development teams to integrate cloud solutions into applications.

• Scripting Languages (e.g., PowerShell, Bash, Graph).

Engineer II, Systems is expected to

utilize scripting languages such as PowerShell and Bash to automate system administration

tasks, streamline workflows, and enhance operational efficiency. This includes writing scripts for

system monitoring, configuration management, and deployment processes. The role also involves

troubleshooting existing scripts and modifying them to meet evolving business needs.

• Backup and Recovery Solutions .

Engineer II, Systems is responsible for implementing,

managing, and optimizing backup and recovery solutions across various systems. This includes

configuring backup schedules, ensuring data integrity, performing regular test restores to validate

backups, and troubleshooting any issues that arise during the backup process. The engineer will

also document procedures and provide training to team members on best practices for data

protection.

• Security Best Practices and Compliance Standards .

Engineer II, Systems is expected to

follow security best practices across all systems and applications. This includes conducting

regular security assessments, applying patches and updates, configuring firewalls, managing

access controls, and ensuring compliance with industry standards such as ISO 27001 or NIST.

The engineer will also develop and document security policies, monitor system logs for suspicious

activity, and respond to security incidents in a timely manner.

• Monitoring Tools (e.g., Dynatrace, PRTG). Engineer II, Systems is responsible for

implementing, configuring, and maintaining monitoring tools such as Dynatrace and PRTG. This

includes setting up alerts for system performance issues, analyzing logs to identify potential

problems, and ensuring that all systems are monitored effectively to prevent downtime. The

engineer will also be tasked with optimizing the monitoring configurations to align with best

practices and organizational needs.

• Communication Skills. Essential for the Engineer II, Systems role as they enhance collaboration

within teams and improve client relationships. Effective communication ensures projects are

aligned with organizational goals, reduces misunderstandings, and fosters a culture of

transparency and trust. This ultimately contributes to the successful delivery of IT solutions that

meet business needs.

• Team collaboration. Crucial for the Engineer II, System role as it fosters a cooperative work

environment that enhances productivity and innovation. By working together seamlessly, team

members can leverage diverse skills and perspectives, leading to improved problem-solving and

faster project delivery—ultimately supporting Concentra’s commitment to excellence in IT

services.

• Problem Solving. Effective problem solving is crucial for the success of the Engineer II, Systems

as it directly impacts system reliability and performance. By resolving issues efficiently, this role

contributes to minimizing downtime, enhancing user satisfaction, and supporting the overall

operational goals of Concentra's IT Organization.

• Time management. Effective time management is crucial for the Engineer II, Systems as it

directly impacts the team's ability to meet project deadlines and maintain system uptime. By

managing their time well, the engineer contributes to improved operational efficiency, enhances

team collaboration, and supports Concentra's goal of delivering reliable IT services that align with

business objectives.

• Attention to detail. By ensuring configurations are accurate and identifying potential issues early,

this skill helps maintain operational efficiency and minimizes downtime. This focus on precision

supports the organization’s goal of delivering high-quality IT services that meet both internal and

external client needs.

• Customer service orientation. Customer Service Orientation is crucial for fostering positive

relationships with internal stakeholders and enhancing user satisfaction. By prioritizing user needs

and ensuring effective communication, the Engineer II, Systems contributes to a collaborative

work environment that supports productivity and operational efficiency. This skill aligns with

Concentra's commitment to delivering exceptional service and maintaining high standards of

support within the IT organization.

• Critical thinking. Critical thinking is essential for the Engineer II, Systems as it enables them to

approach problems methodically and devise effective solutions. This skill contributes to the

organization's goals by ensuring that systems operate efficiently, minimizing downtime, and

supporting overall business continuity. By fostering a culture of critical thinking, the organization

can innovate and adapt more effectively in a rapidly changing technological landscape.

• Adaptability to change. Adaptability is crucial for the Engineer II, Systems as it enables the

individual to respond swiftly to the dynamic nature of IT environments. This skill supports

organizational agility, ensuring that the team can pivot in response to business needs and

technological advancements, ultimately contributing to improved service delivery and operational

efficiency.

• Interpersonal Skills. Crucial for the Engineer II, Systems role, these skills support effective

teamwork and communication within the IT organization. By enhancing collaboration and

understanding among team members and clients, they contribute to improved project outcomes

and customer satisfaction—aligning with Concentra’s goal of delivering high-quality IT solutions

efficiently.