MicroStrategy Business Intelligence

About the role

We are looking for a MicroStrategy Business Intelligence Specialist to join our team and support the administration, operation, monitoring, deployment, and continuous improvement of business intelligence platforms and related infrastructure. The role will be responsible for ensuring the reliability and availability of BI services, resolving technology disruptions, supporting production deployments, and collaborating with various teams to improve platform performance and service delivery.

Key responsibilities

• Troubleshoot and resolve technology service disruptions promptly to minimize user impact and maintain service levels.
• Review the production readiness of technology solutions and application deployments, and coordinate next steps with relevant teams.
• Monitor platform performance and analyze trends to identify and prevent potential issues.
• Apply logical and analytical problem-solving approaches to technology and service-related issues.
• Support root cause analysis and incident investigations affecting technology availability.
• Monitor capacity utilization, identify trends, and coordinate with teams to address capacity requirements.
• Perform BI platform deployments, job scheduling, monitoring, and operational support.
• Administer processes and procedures related to code management.
• Collaborate with different teams to evaluate and implement performance tuning recommendations.
• Participate in an On-Call rotation to support critical technology services.

About you

• 3–4+ years of relevant experience in Business Intelligence, BI platform administration, or related technology operations.
• In-depth knowledge and hands-on experience with Business Intelligence tools and platforms.
• Experience managing BI platforms such as MicroStrategy, Qlik, Business Objects, and/or Power BI.
• Experience with BI deployments, job scheduling, platform monitoring, and production support.
• Experience with programming or deployment technologies such as Python, Terraform, Ansible, or similar tools.
• Experience managing services across Linux and Windows operating systems.
• Experience supporting on-premises and AWS environments.
• Strong troubleshooting, incident management, and root cause analysis skills.
• Understanding of performance monitoring, capacity management, and performance tuning.
• Strong analytical and problem-solving skills.