Mid Information Systems Security Manager

ROLES AND RESPONSIBILITIES:

• Oversee enterprise security systems; detect, respond to, and resolve security incidents.
• Protect company assets with new security strategies, monitoring controls, and ongoing evaluation.
• Perform vulnerability and penetration tests, identifying and defending against threats.
• Configure and support security tools, such as MDM (JumpCloud), firewalls, and anti-virus software.
• Coordinate and implement monthly patching of all devices & VAPT.
• Analyse security requirements, then recommend and implement relevant tools and processes across the organisation.
• Conduct local Security Awareness sessions and phishing susceptibility campaigns.
• Implement and maintain organisational security policies and procedures (ensuring ISO 27001 compliance and recertifications).

Technical Requirements:

• Diagnose, troubleshoot, and mitigate advanced technical issues on operating systems (Windows/macOS), including account setup and network configuration.
• Address user tickets regarding hardware, software, and networking in a timely and accurate fashion.
• Set up devices and assets for new joiners and manage the complete IT asset tracking system.
• Acquire new software and hardware, negotiate service contracts, and maintain strong relationships with vendors and service providers.
• Act as an expert for infrastructure teams in the plan, design, and delivery of IT solutions.
• Customise desktop applications to meet user needs and conduct remote troubleshooting.
• Prioritise and manage several open issues, directing unresolved issues to the appropriate personnel if necessary.
• Ensure excellent technical documentation and knowledge management (creating manuals and logs) for the benefit of internal stakeholders.
• Excellent communication skills and full professional fluency in English: you'll be a senior face of The Scalers in writing, on calls, and in person

Leadership & Strategy:

• Make strategic decisions and recommendations that significantly impact the IT/Engineering team and the wider organisation and new partnerships.
• Advise senior management on the organisation's cybersecurity status and strategies to improve the reliability of IT systems.
• Closely work with team members to set and monitor KPIs, while also acting as a hands-on individual contributor.
• Train team members to understand and use security protocols and mentor the team toward excellence.

SKILLS AND COMPETENCIES:

• Proven experience as an IT Administrator, Desktop Support Engineer, or Technical Support Engineer.
• 5+ years of proven experience in System Security and Administration, setting up security systems and ensuring company-wide adherence.
• Hands-on experience with advanced troubleshooting for Windows and macOS. Good knowledge of current hardware and software across various devices.
• Experience administering SaaS tools (G-Suite, Slack, Notion, KEKA, G-Authenticator, etc.) and working with MDM solutions (specifically JumpCloud, Sophos) & VAPT.
• Good Understanding in Data Protection & Data Security, GDPR
• Excellent presentation, analytical and problem-solving skills. Ability to speak clearly to a non-technical audience about technical problems and provide step-by-step help.

SPECIAL REQUIREMENTS FOR THE ROLE:

• Bachelors or Masters Degree in Information Systems (or a similar technical field) is a huge advantage.
• Additional certifications in Microsoft, Linux, Cisco, or similar technologies are a plus.
• Huge advantage if you have worked in a company that is ISO 27001 certified and have an in-depth understanding of ISO standards.
• Ability to work efficiently with cross-functional teams; experience working with an international team is an added advantage.