Mid-Level Customer Service Representative

OM Seating is a vibrant, warm, design-forward manufacturer of office seating. As part of our Customer service team, our Mid-Level Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer experience on our products.

Are you a focused, driven, and roll-up-your-sleeves person who is looking to be part of a team? We want you!

Under this role you will:

• Be responsible for processing and entering purchase orders and accurately. This may include entering Federal/State contract purchase orders when necessary,
• Provide quotes to our customers when requested,
• Run necessary Order Entry reports as required,
• Handle incoming customer service calls/emails as required,
• Alert both IT and Manager with all system errors, pricing errors, engineering errors, etc. to avoid product holds on incoming orders,
• Assist in parts, samples and warranty entries, literature fulfillment and other administrative duties to improve performance to the customer,
• Clarify open issues such as pricing and missing/unclear order information,
• Other duties as assigned.

Qualifications:

• Strong Data Entry skills
• Out-Side-The-Box thinking
• Able to learn to use ERP system (i.e., our company computer software)
• Detail-Oriented/Takes Initiative/Efficient
• Strong People Skills
• Must be able to type with speed and accuracy
• Proficient in 10key for data entry
• Demonstrated ability to work within teams & with different personalities
• Must be punctual, with dependable transportation
• Ability to multi-task in a fast-paced environment
• High degree of follow-through

Requirements:

• High School Diploma; Experience may be substituted for education
• Minimum of 3-5 years’ work experience in data entry
• Excellent Written/Verbal Skills
• Experienced with MS Office, especially with Excel, Word and Outlook

Details:

• Job Type: Full Time (40+ hours a week)
• One location: Ontario, CA
• Typical workday: 8:30a to 5:00p, M-F
• Pay Rate $20.00 – $23.00 Compensation may vary commensurate with experience.

Benefits:

• Medical/Dental/Vision Insurance
• 401k
• 401k Matching
• Sick Leave
• Vacation time
• Paid Holidays

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• Ontario, CA 91761 (Required)

Work Location: In person