Mid-Level Software Developer – CRM & Panel Member App

About the Role:

 

We are looking for a Mid-Level Software Developer to support the evolution, customization, and maintenance of the Project Blue CRM solution, with a focus on Microsoft Dynamics 365 and Power Platform.  

This position is part of a global transformation program for Audience operations, contributing to the implementation and continuous improvement of a new operating model based on Dynamics 365 and the Panel Member App (PMA).  

The professional will take a hands-on approach, working closely with internal developers and functional, architecture, infrastructure, security, and PMA development teams to translate business requirements into sustainable, secure, and scalable technical solutions.  

Responsibilities:

 

• Develop, configure, and customize solutions using Microsoft Dynamics 365 Customer Engagement (CE), particularly Customer Service and Field Service, and Power Platform.
• Contribute to the evolution of the CRM solution by translating functional and operational requirements into sustainable technical solutions.
• Develop and maintain plugins, Custom APIs, Power Automate flows, JavaScript, and other components required to meet solution requirements.
• Develop and maintain integrations using REST APIs, Azure Functions, Azure API Management, and event-driven integration mechanisms.
• Investigate, diagnose, and resolve functional and technical defects identified during development, testing, User Acceptance Testing (UAT), and production.
• Participate in code reviews, ensuring that customizations follow best practices for development, security, performance, and Dynamics 365 governance.
• Create and maintain technical documentation covering components, integrations, configurations, technical decisions, and deployment procedures.
• Work in distributed, multidisciplinary environments, collaborating with different business areas and global teams.

Mandatory Requirements:

 

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.
• More than 4 years of professional experience developing and customizing solutions using Microsoft Dynamics 365 and Power Platform.
• Experience with Microsoft Dynamics 365 CE, particularly Customer Service and/or Field Service.
• Experience with C# and .NET for developing plugins and Dynamics 365 extension components.
• Experience with JavaScript for customizing Dynamics 365 forms and functionalities.
• Knowledge of Custom APIs, the Dataverse Web API, and Dataverse SDK.
• Experience integrating systems through REST APIs.
• Knowledge of Git and code version control practices.
• Familiarity with Azure DevOps, CI/CD pipelines, and release management processes.
• Knowledge of Azure Functions, Azure API Management, Service Bus, or equivalent integration technologies.
• Ability to analyze data flows and investigate synchronization, transformation, and data consistency issues across systems.
• Ability to work independently on moderately complex tasks and contribute to the analysis and implementation of more complex functionalities.
• Hands-on mindset, delivery-oriented approach, strong analytical skills, and problem-solving capabilities.
• Strong communication skills and experience working with distributed, multidisciplinary teams.
• Familiarity with DevOps tools and Dev, QA, UAT, and Production environments.
• Advanced English proficiency for reading technical documentation and participating in meetings with the global team.

Nice to Have:

 

• Certification or relevant experience with Dynamics 365 Customer Service or Dynamics 365 Field Service.
• Experience integrating Dynamics 365 with mobile applications.
• Experience developing mobile applications.
• Knowledge of or experience with Flutter.

Additional Information:

 

• Employment Type: CLT (Brazilian employment contract).
• Work Model: Fully Remote.
• Location Requirement: Candidates must reside in Brazil.