Mid Level User Researcher

Who you are

• We’re looking for a skilled practitioner with significant experience in delivering user research projects
• We’re on the hunt for someone who will champion our values: to care passionately, be fluent in people, believe in your craft, push convention, be open to change, value each other
• Experience working in multidisciplinary teams
• Experience conducting inclusive and accessible user research
• Public sector project experience
• Experience delivering user research to GDS Service Standards
• Qualitative analysis and synthesis skills
• Strong facilitation skills
• Experience or interest in Service Design
• Strong written communication skills
• Experience turning research insights into recommendations
• Proactive and able to work autonomously
• Interest in contributing to AI practices
• Experience supporting Research Operations
• Candidates must be eligible for UK Security Clearance
• Experience working on Health Projects would be desirable but not essential

What the job involves

• The focus of your role will be to plan, facilitate and lead user research activities on a variety of projects. You’ll often be working with multidisciplinary teams on complex projects where autonomy and project management will be important
• We work with a broad range of clients, some of whom are completely new to user-centred design (UCD). This means you’ll also play a key role in championing our UCD approach
• Defining and refining practice – You’ll help to define the way our disciplines work together
• Supporting new business – You’ll help NEC Digital Studio find and win work by spotting opportunities with clients and helping with proposals and pitches
• We work with central and local government, the NHS, voluntary and private sector organisations
• We work hand-in-hand with our clients and sometimes we’re embedded in their teams for projects. You'll work in a range of contexts from applying GDS (government digital service) standards, to improving customer buy-in
• Beyond individual projects, NEC Digital Studio’s User Researchers support each other at weekly meet-ups where we share our work, discuss its wider implications, and learn about methods
• You’ll also broaden your skills by working closely with members of the Service Design and Digital teams, including interaction and content designers, and developers
• All of our User Researchers are supported by more senior members of the Research & Service Design team. They look after your wellbeing, help you set goals and objectives and provide feedback to help you grow

The application process

• We receive applicants from multiple sources - so the application process may vary. Once you have chosen to apply the key things we would like to see in your applications are:
• A CV
• A Cover Letter - tell us why you think you’d a good fit for the role and why you want to work for NEC Digital Studio. Please aim to keep your covering letter to 1000 words
• We’re recruiting continuously so please do apply as soon as possible. This vacancy will close as soon as the positions are filled

Benefits

• Private Medical Healthcare
• Pension Scheme
• Life Assurance
• 25 Days Holiday
• Wellness
• Retail & Lifestyle Discounts
• Flexible Working
• Continued Learning
• CycleScheme