Mid Salesforce L2 Support

About Ascendion

Ascendion is a leader in AI-Native platform driven software engineering company that underwrites outcomes, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world's leading brands

• Solve complex problems – and learn new skills

• Experience the power of transforming digital engineering for Fortune 500 clients

• Master your craft with leading training programs and hands-on experience

Experience a community of change makers! Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role

We are looking for a Key Responsibilities: to join our team. In this role, you will perform in-depth analysis of incidents and provide workarounds for blocking issues - Collaborate with L3 to resolve production issues - Support L1.5 with next level triaging - Participate in Major Incident calls and provide required support for issue resolution - Have a good knowledge of integrating applications and collaborate in case issues transcend applications - Perform Root Cause Analysis - Handle user access, data fixes and basic deployments.

Job Title: Mid Salesforce L2 Support

Key Responsibilities:

Perform in-depth analysis of incidents and provide workarounds for blocking issues - Collaborate with L3 to resolve production issues - Support L1.5 with next level triaging - Participate in Major Incident calls and provide required support for issue resolution - Have a good knowledge of integrating applications and collaborate in case issues transcend applications - Perform Root Cause Analysis - Handle user access, data fixes and basic deployments.

Minimum Qualifications:

• Extensive experience in Salesforce Sales and Service Cloud including Setup, Configuration, Customization, Administration and Production Support. Strong experience in Apex (Triggers, Classes), Flow and Debug Logs. Integration experience using REST API and SOAP API. Strong experience in Incident Management, SLA handling and troubleshooting production issues. Good knowledge of SOQL for data analysis and fixes.

-Salesforce Admin Certification

-Strong hands-on experience in:

-Sales Cloud

-Service Cloud

-Experience in Support Projects (L2 process understanding)

-Ticket handling

-Incident analysis

-Resolution & escalation

Location: Bangalore

Want to change the world? Let us know. Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk!