Middleware Administrator (L2 & L3)

About the role

Provide 24x7 operational support for middleware platforms to ensure service availability and business continuity. Participate in shift rotations, on-call support, major incident management, and disaster recovery activities. Support critical production incidents and provide timely resolution within agreed SLA commitments. Coordinate with global teams and stakeholders to deliver round-the-clock support coverage.

Key responsibilities

• Install, configure, administer, upgrade, patch, and troubleshoot middleware platforms
• Manage middleware environments across Development, Test, UAT, and Production landscapes
• Perform middleware capacity management, performance tuning, and health checks
• Support application deployment, release activities, and environment migrations
• Analyze and resolve middleware incidents, service requests, and problem tickets
• Perform root cause analysis and implement preventive measures to improve platform stability
• Design and implement middleware architecture, high-availability, and disaster recovery solutions
• Develop as-is and to-be architecture assessments and deployment models for application and middleware environments
• Collaborate with application, infrastructure, database, network, and security teams to ensure seamless service delivery
• Identify and implement automation opportunities to reduce repetitive operational activities and improve service quality

About you

• Bachelor's degree in engineering, Computer Science, Management Information Systems, or related field
• At least 6+ years of information technology work experience and experience architecting, implementing, and/or managing virtual infrastructure environments
• Hands-on experience in Shell Scripting, Ansible/Terraform for infrastructure provisioning, configuration management, and automation
• Strong scripting skills using PowerShell, Python, or Shell Scripting to automate operational and administrative tasks
• Experience developing and maintaining automation workflows, reusable playbooks, and Infrastructure-as-Code (IaC) solutions
• Experience with Kafka, MuleSoft, AWS SNS/SQS, BizTalk, Kong API Gateway, IBM Big Fix, IBM WebSphere MQ/MQ Series
• Experience with Linux (RHEL, CentOS, Oracle Linux) and Unix (Solaris, AIX) operating systems
• Experience with Splunk, BMC Remedy, ServiceNow, and Enterprise Monitoring Tools
• Oracle Database knowledge and basic SQL and database connectivity troubleshooting