Middleware & SWIFT Support Engineer

Job Summary

We are seeking an experienced Middleware & SWIFT Support Engineer to provide end-to-end support for enterprise applications. The role involves administration and support of Oracle WebLogic, SWIFT infrastructure, IBM MQ Series, and Unix/Linux/Solaris platforms, ensuring high availability, performance, and operational stability. The ideal candidate should possess strong troubleshooting capabilities, automation expertise, ITIL process knowledge, and excellent communication skills for collaborating with technical and business stakeholders.

Responsibilities

• Administer, configure, and maintain Oracle WebLogic Server environments.
• Provide production support and troubleshooting for SWIFT messaging infrastructure and related applications.
• Manage and support Unix/Linux/Solaris servers, ensuring optimal system performance and availability.
• Configure, monitor, and troubleshoot IBM MQ Series queues, channels, and messaging services.
• Handle incidents, service requests, problem management, and change activities through ServiceNow or BMC Remedy.
• Perform root cause analysis (RCA) and implement preventive measures for recurring issues.
• Automate operational tasks using Ansible, Shell Scripting, Python, or other scripting languages.
• Monitor application and infrastructure health, ensuring compliance with SLAs and operational standards.
• Participate in release deployments, patching, upgrades, and disaster recovery activities.
• Collaborate with application, infrastructure, network, and vendor teams to resolve complex technical issues.
• Prepare operational documentation, runbooks, and knowledge articles.
• Adhere to ITIL best practices for Incident, Problem, Change, and Service Management.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or a related discipline.
• Strong experience in Oracle WebLogic Administration.
• Hands-on experience supporting SWIFT environments and messaging systems.
• Good knowledge of Unix/Linux/Solaris administration.
• Experience with IBM MQ Series administration and troubleshooting.
• Working knowledge of ServiceNow or BMC Remedy.
• Sound understanding of ITIL processes and service management frameworks.
• Experience with Ansible, Shell Scripting, Python, or other automation tools.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work in a 24x7 production support environment when required.
• Relevant certifications in Oracle WebLogic, Linux, Middleware, or Messaging Technologies are advantageous.