Quess Selection & Services

Job Responsibilities:
<ul>
<li>Manage end-to-end coordination of weekly accelerated patching cycles and urgent three-day patching requests, ensuring operational readiness, timely execution, escalation, and closure.</li>
<li>Oversee patching activities from scope confirmation and readiness checks through testing, deployment, post-patch verification, reconciliation, and evidence collection.</li>
<li>Maintain
patch cycle plans, RACI matrices, action logs, approval timelines, dependencies, risks, and escalation records.</li>
<li>Coordinate readiness and execution across infrastructure, middleware, network, application, security, service recovery, and change management teams.</li>
<li>Track patch scope,
Change Requests (CRQs), Vulnerability Risk Assessments (VRAs),
deferments, exclusions, failed patches, rollback actions, and pending validation evidence.</li>
<li>Support scheduled overnight, weekend, and public-holiday patching activitie
s, including bridge coordination, incident escalation, and operational handovers.</li>
<li>Develop and maintain SOPs, control checkpoints, cut-off timelines, escalation procedures, duty rosters, and exception-handling processes.</li>
<li>Coordinate readiness reviews, process walkthroughs, dress rehearsals, and transition of patching processes into business-as-usual (BAU) operatio
ns.</li>
<li>Prepare
patch cycle closure records and support SLA reporting, KORI, KRCSA, and audit evidence requirements.</li>
<li>Identify recurring operational issues, process gaps, and ownership challenges, recommending improvements and coordinating automation requirements with relevant teams.</li>
</ul>
Job Requirements:
<ul>
<li>Diploma or bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.</li>
<li>5–8 years of experience in infrastructure operations,
patch management, change coordination, service delivery, or technology process governance.</li>
<li>Working knowledge of Windows, Linux/Unix administration and server patching principles.</li>
<li>Familiarity with middleware platforms such as WebLogic, WebSphere, JBoss, Apache HTTP Server, and Tomcat
.</li>
<li>Experience coordinating production changes across infrastructure, middleware, network, and application teams.</li>
<li>Understanding of change management processes, CRQs, VRAs, exception handling, rollback procedures, and post-patch validation.</li>
<li>Ability to support scheduled overnight, weekend, and public-holiday patching activities when required.</li>
<li>Strong coordination, documentation, stakeholder management, issue tracking, and escalation skills.</li>
<li>ITIL certification or equivalent service management experience is an advantage.</li>
</ul>
Key Skills:
<ul>
<li>Infrastructure and middleware patch management</li>
<li>Accelerated patching and urgent change coordination</li>
<li>Windows and Linux/Unix administration fundamentals</li>
<li>Change management, CRQ and VRA coordination</li>
<li>SOP development, RACI and operational governance</li>
<li>Risk tracking, rollback coordination and evidence closure</li>
<li>Cross-functional stakeholder management</li>
<li>SLA reporting, audit readiness and continuous process improvement</li>
</ul>
Mandatory Requirements:
<ul>
<li>Open Systems and middleware administration / patching knowledge</li>
<li>Accelerated patch operations, change, VRA and cross-team coordination</li>
<li>SOP, RACI, control gates, evidence closure and 24x7 operational readiness</li>
</ul>
Rajkumar Renganathan
Quess Selection &amp; Services, Singapore
EA Licence Number: 23C2060 Registration ID is R1983662
Disclaimer:
The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Middleware Specialist - Patching

Middleware Specialist - Patching

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