Migrant Worker Mediator

Company description:

Tripartite Alliance Limited (TAL) is a Company Limited by Guarantee (CLG) that is jointly set up by the tripartite partners: Ministry of Manpower (MOM), National Trades Union Congress (NTUC), and Singapore National Employers Federation (SNEF). At TAL, people are at the heart of our business. We believe in nurturing and developing individuals who are keen to make a positive difference and contribute towards the building of progressive workplaces and harmonious work relations in Singapore.

Job description:

Job Responsibilities

A mediator is the case manager for employment disputes under his/her care. The mediator's role is to assess and advise employers and employees on their rights, obligations and best practices in relation to employment and industrial relation matters, so that the mediator can guide them towards an amicable resolution. The mediator will also issue legal documents such as Settlement Agreements and Claims Referral Certificates to document the conclusion of the cases.

Job Requirements

• Knowledge in the Employment Act and/or other labour legislation is preferred.
• Prior 3 years' experience in human resources, mediation, facilitation or related background.
• Able to communicate well and write concisely.
• Able to handle difficult customers and/or sensitive issues calmly, empathetically and professionally.
• Possess good analytical and problem-solving skills.
• Comfortable to manage mediation session(s) in person, as well as, over electronic platform(s).