Migration Administrative Assistant

Our professional migration and education agency, based in Melbourne, is seeking a Migration Administrative Assistant to join our expanding team.

This is a client-facing and detail-oriented role suited to someone who can work in a structured professional environment while also being proactive in identifying new opportunities, exploring potential markets, and supporting client engagement.

Prior migration experience is not required — full training will be provided to the right candidate.

Candidate Requirements:

• Must hold Australian Permanent Residency or be on a PR pathway.
• Strong English skills, with minimum IELTS 7 or equivalent preferred.
• Ability to speak either Cantonese or Mandarin is essential.
• At least 1 year of experience in a professional office environment, with a clear understanding of workplace etiquette, responsibilities, and professional communication.
• Strong communication and interpersonal skills, with confidence in speaking to clients and following up on enquiries.
• Proactive attitude, with willingness to explore potential markets, identify new opportunities, and support client engagement.
• Interest in business development, client communication, and market research within the migration and education industry.
• Strong attention to detail, with the ability to manage multiple tasks and meet deadlines.
• Ability to work under pressure and maintain professionalism at all times.
• Responsible, team-oriented, self-motivated, and eager to learn.
• Willingness to continuously improve knowledge of migration processes, client service, and internal procedures.

Key Responsibilities:

• Assist migration consultants with client applications, including preparing, checking, and managing documents.
• Communicate with clients professionally and promptly via phone, email, and in person.
• Follow up with clients regarding outstanding documents and ensure all submissions are complete and accurate.
• Maintain accurate client records and support smooth workflow using internal systems.
• Support migration consultants in meeting application deadlines and compliance requirements.
• Ensure a high standard of confidentiality, attention to detail, and client service throughout the process.
• Assist with identifying potential client enquiries and new market opportunities.
• Conduct basic market research and support the team in exploring potential client groups and service opportunities.
• Support client engagement activities, including responding to enquiries and assisting with follow-up communication.
• Collaborate with internal team members to support case progress and resolve issues efficiently.
• Continuously develop your knowledge of migration regulations, office procedures, and client service standards.

What We Offer:

• Full on-the-job training and mentorship from experienced professionals.
• Supportive and respectful team environment.
• Competitive salary package with opportunities for performance-based growth.
• Opportunities for long-term career development within the migration and education industry.
• Exposure to migration casework, client service, market development, and business support activities.
• Stable employment with clearly structured roles and responsibilities.

Work Location: In person