Migration - AM

Position Summary

• Migration function is responsible to migrate the business processes from MGCC with time tested methodology and ensuring seamlessly establishment of capabilities at MGCC.

Job Responsibilities

Roles

• Managing end to end migrations / projects.
• Responsible for managing end to end programs (cluster of projects)
• Publishing regular report outs on migration/project communication / status / update sharing with all the stakeholders
• Regular connects with all the stakeholders on requirement gathering / updates / and activities related to migration methodology.
• Performing migration program level report outs (Daily / Weekly / Monthly / Quarterly)
• Ensuring smooth coordination between all the functions during migration
• Help/extend support to migration batch in day-to-day migration activities, as and when required.

Responsibilities -

The incumbent will be required to be a part of the Migrations Team and will report to SDL - Migrations, subject to incumbents skill fit the function more appropriately. The role will clearly be responsible for the migrations at the LOB level at MGCC centers. Key responsibilities will include:

• Responsible for planning and execution of Migrations and consulting projects for a specific program / line of business
• Managing external and internal stakeholders and escalation handling for the projects
• Conducting Due Diligence for processes scoped for migrations
• Ensure adherence to migration methodology
• Deliver on Migration & Consulting Goals for the function
• Wing to wing responsibility for individual projects and coordination with support groups.

Knowledge, Skills and Abilities

Education & Experience

• Bachelors degree (Any Stream) or diploma with a minimum of 15 years of education.
• 2+ years in project management / transitions / migrations with overall 5+ years’ experience

Knowledge and skills (general and technical)

• Should be pro-efficient in communication skills
• Understanding of migration methodology
• Should have experience of migrations / project team (domestic or international)
• Analytical and Interpersonal skills
• Proactively assess the risk and escalate, as and when required
• Problem solving skills / Solution oriented
• Good in managing the stakeholders
• Good in understanding and requirement gathering from the stakeholders
• Should be Agile / Managing Self / Focused
• Ability to create proficient Process maps & project plans
• Multi-tasking ability

Technical Knowledge

• Proficient knowledge of AI tools such as Co-Pilot