Migration and Education Coordinator

About The Better BPO

The Better BPO is a people-first outsourcing company that supports businesses through reliable, well-structured offshore teams. We help clients improve daily operations, communication, and growth through consistent and thoughtful support.

The Migration and Education Coordinator supports migration and education services by assisting clients, coordinating documentation, maintaining records, managing communications, and supporting visa-related administrative tasks and minor marketing activities.

The Role

We are looking for a Migration and Education Coordinator who is organized, detail-oriented, responsive, and client-focused.

The role involves assisting clients throughout their migration and education journey, including visa-related administrative support, document preparation and follow-ups, application coordination, CRM management, and client communication.

The role also provides minor marketing support through Facebook engagement, Company promotions, and management of the Company's Facebook Group.

Any migration advice or other regulated advice must be referred to the appropriate Registered Migration Agent or qualified professional.

Key Responsibilities

• Assist clients throughout the migration and education process and respond to inquiries professionally and promptly.
• Assist with visa-related administrative tasks, including document preparation, organization, checking, follow-ups, and application coordination.
• Assist clients with administrative requirements and application processes while referring matters requiring professional migration advice to the Registered Migration Agent.
• Coordinate with clients to obtain outstanding documents and maintain complete and updated application files.
• Maintain accurate client records, communications, progress notes, and documents in the Company's CRM.
• Monitor application progress and coordinate follow-ups with clients, Registered Migration Agents, Education Consultants, institutions, and other stakeholders.
• Assist with lead management, including prospective client follow-ups and maintaining accurate lead records.
• Maintain organized and confidential digital and physical client files.
• Prepare reports, trackers, client updates, and other administrative documents as required.
• Support approved marketing activities, including commenting and engaging with relevant Facebook posts for Company promotion.
• Assist in maintaining and engaging with the Company Facebook Group and supporting online community activities.
• Assist with approved marketing content such as visa grant announcements, testimonials, success stories, and promotional materials, subject to client consent and Company policies.
• Maintain confidentiality and comply with Company policies, data privacy requirements, and applicable migration and education regulations.
• Perform other reasonable duties consistent with the position and qualifications.

Tools and Systems

Experience with the following is preferred:

• CRM systems
• Google Workspace
• Microsoft Office
• Facebook and other approved social media platforms
• Digital document management and cloud storage systems
• Other Company-approved administrative and communication tools

What We're Looking For

• Experience in migration, international education, administration, or customer service is preferred.
• Strong written and verbal communication skills.
• Excellent organization, time management, and attention to detail.
• Ability to manage multiple client files and competing priorities.
• Experience with CRM systems and electronic record keeping.
• Proficiency in Google Workspace and Microsoft Office.
• Ability to handle confidential information responsibly.
• Strong coordination, follow-up, and problem-solving skills.
• Ability to work effectively with clients, Registered Migration Agents, Education Consultants, institutions, and internal teams.
• Basic understanding of professional social media engagement.
• Professionalism, accountability, adaptability, empathy, and willingness to learn.

How You Work

We are looking for someone who is organized, reliable, patient, and willing to learn. You should be able to manage client files and follow-ups carefully, communicate professionally, and maintain confidentiality.

You should take initiative while knowing when to seek guidance or refer matters to the appropriate professional. You should also be comfortable supporting basic Facebook and community engagement activities while representing the Company professionally.

Pay: Php25,000.00 - Php30,000.00 per month

Benefits:

• Company events
• Flexible schedule
• Promotion to permanent employee

Work Location: In person