Migration Assistant

About Us:

Healy Daloia is an end-to-end Australian migration services provider with offices across Australia, São Paulo, and Bangkok.

Our team are dedicated to guiding and supporting our clients in navigating the complexities of Australian migration law and procedure, and assisting them in achieving their Australian migration goals.

Healy Daloia caters to migrants’ needs and requirements with a breadth of services, ranging from initial migration assessments and migration plan mapping, through to various Temporary, Provisional, and Permanent Resident visa applications.

We also assist our clients in the eligibility verification and application processes for Skills Assessments for migration purposes, Australian Citizenship, and appeals to the Administrative Appeals Tribunal and Ministerial Intervention requests in instances of visa refusals and cancellations.

Education and Experience:

• University degree; higher education or certification in office administration or related field preferred.

• TOEIC score of at least 850+

• At least 2 years of experience in an administrative or data entry role.

Work Conditions:

• Standard Monday to Friday office hours with occasional overtime as needed.
• Office based (WeWork, T-One Building - BTS Thonglor).

Salary and benefits:

• Salary: 30,000 Baht

Benefits:

• Social security insurance, and 10 days of annual leave after passing the probation.

Expectations, Duties, Services and Responsibilities

General Duties

• Assist with the planning, prioritization, and monitoring of client case requirements and administrative tasks.
• Support Case Managers and Registered Migration Agents with day-to-day case management activities.
• Demonstrate strong organisational skills, attention to detail, professionalism, and initiative.
• Communicate clearly, politely, and efficiently with clients, colleagues, and external stakeholders.
• Adhere to company systems, policies, procedures, and productivity standards.
• Manage workload effectively to ensure deadlines are met.
• Maintain high-quality service standards and contribute to positive client experiences.
• Identify issues and escalate matters appropriately to Case Managers or management.
• Contribute to team objectives and assist colleagues when required.
• Support a safe, ethical, collaborative, and professional workplace culture.

Operational Tasks

• Assist with the preparation, review, and organisation of visa and appeal application documentation.
• Ensure client files, documents, and records are complete, accurate, and up to date.
• Follow internal and external processes and procedures to maintain compliance requirements.
• Update and maintain client information within Healy Daloia systems and software, including Migration Manager and Microsoft Office Suite.
• Prepare draft correspondence, forms, questionnaires, and supporting documentation for review by Case Managers or Registered Migration Agents.
• Contact clients to request documents, information, and outstanding requirements.
• Provide clients with updates regarding case progression under the guidance of Case Managers and Registered Migration Agents.
• Verify client information contained in questionnaires, forms, and supporting documents.
• Assist with the collection, compilation, and organisation of evidence and supporting documentation for migration matters.
• Assist with document lodgement preparation and ensure all documentation is correctly filed and stored.
• Participate actively in team meetings and contribute ideas for process improvements.
• Perform general administrative, compliance, and file management duties as required by Healy Daloia.

Key Competencies

• Strong attention to detail and administrative accuracy.
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• Customer-focused approach with a commitment to service excellence.
• Ability to manage multiple tasks and priorities simultaneously.
• Proficiency in Microsoft Office Suite and the ability to learn specialised migration software.
• Professionalism, confidentiality, and ethical conduct at all times.
• Ability to work effectively both independently and as part of a team.

Reporting Relationship

The Migration Assistant reports directly to the Case Management Team Leader, Senior Case Manager, or designated Manager, and works closely with Registered Migration Agents and other members of the Healy Daloia team to ensure successful client outcomes.