Migration Associate

Role: Migration Assosicate

Location: Manchester office (5 days p/w)

Are you a driven individual with a passion for helping others and building meaningful

connections? Appsmart is looking for a motivated and people-focused Migration Associate to

support our existing restaurant partners as they transition to our latest platform.

Who We Are

At OrderYOYO, we're revolutionising how people order food by equipping restaurants with

personalised branded websites, mobile apps, and marketing support. Our mission is to

empower small and medium-sized restaurants to take control of their online presence without

paying high commission fees.

Our Culture

We pride ourselves on a collaborative, supportive work environment where personal expression

and growth are encouraged. Our core values – Passion, Action, Compassion, and One Team –

are at the heart of everything we do. We’re committed to ongoing development with structured

training plans and a people-first approach.

The Role: Migration Associate

This hybrid role focuses on supporting existing restaurant partners as they transition to our

newest online ordering platform. You’ll ensure a smooth migration process while proactively

helping partners understand and adopt the upgraded tools and features.

Responsibilities

• Conduct outbound calls to restaurant partners, ensuring that they are upgraded to the

latest platform offering

• Educate and inform our existing partners on the benefits of our newest online ordering

platform

• Maintain regular communication with partners to ensure they adopt and make the most

of the new platform

• Work to onboarding timelines while balancing empathy, problem-solving, and

communication

• Collaborate with cross-functional teams to ensure restaurant partners are successfully

migrated

• Refer the relevant team or department to deal with various partner queries
• Offer guidance and improvements to help restaurants grow their online presence
• Work with other commercial departments to support our partners

Working Hours

• Monday to Friday, flexible shifts: 9am–5.30pm, 9:30am–6:00pm, or 10am–6.30pm

What We Offer

• £29,000 basic salary
• Clear career progression paths
• 24 days holiday + bank holidays (with holiday purchase scheme)
• Fun, social team environment with monthly events and two annual company-wide

parties

• International quarterly conferences
• Casual dress code

What We're Looking For

• A positive, proactive attitude and willingness to adapt
• Strong communication and organisational skills
• Confidence speaking with customers and building relationships
• Ability to work towards targets and KPIs
• Experience in a customer-facing role is a bonus, but not essential
• Team spirit and ability to thrive under pressure
• Self-motivated and capable of managing tasks independently