Migration Coordinator

About the role

This role is responsible for managing visa processing. The Migration Coordinator follows company processes and utilises company systems and tools to process client visa applications as directed by Migration Consultants. The role involves conducting new file creation, checklist creation and saving of electronic documents.

Key responsibilities

• Follow company processes and utilise company systems and tools to process client visa applications as directed by Migration Consultants
• Conduct new file creation, checklist creation and saving of electronic documents
• Draft and set up templates to issue to clients for further actions
• Record client details in LEAP, visa tracking sheets and other required areas accurately and efficiently
• Assist Migration Consultants in case management by updating them on outstanding matters and ensuring file progression
• Check ongoing applications via electronic system, review DHA processing times, prompt follow-ups, lodge and load applications
• Work proactively to assist Migration Consultants and other Migration Coordinators in their workload as required
• Liaise with clients and DHA as requested on behalf of the Migration Consultant, ensuring information is passed on to the Migration Consultant
• Assist Migration Consultant in research to progress application processes
• Monitor and review visa deadlines and ensure the responsible Migration Consultant is aware

About you

• Bachelor's degree in any field
• Minimum 3 to 5 years of relevant experience as a Migration Coordinator or visa processing officer in administration and office experience in visa processing or a relevant field
• Proven work experience as a Migration Coordinator or visa processing officer
• Proven experience in administration processes, preferably with previous visa processing experience
• Good personal and interpersonal skills
• Excellent attention to detail and accuracy
• Ability to prioritise, multi-task and work to deadlines
• Organisational and time management skills
• Good computer literacy, knowledge of Word, Excel, and Outlook
• Experience with electronic file management