Migration Support Officer

Migration Support Officer

Are you an organized and proactive individual with excellent communication skills? Do you enjoy connecting with people and helping them take the next step toward their goals? If yes, we’d love to have you on our team!

About Us:

Migration Launchpad is part of Active Study Global, a Perth-based organization dedicated to supporting individuals and families with their visa applications, from partner and sponsorship visas to skilled migration. We take pride in providing clear guidance and personalized assistance to make each client’s migration journey as smooth as possible.

Job Title: Administrative Officer

Location: Onsite - Bali, Indonesia

Employment Type: Full Time

Key Responsibilities:

• Maintaining pipeline health — monitor the leads pipeline daily to ensure every lead is correctly categorised and sitting in the right stage, flagging anything that has stalled, been misplaced, or slipped through the cracks
• Booking strategy sessions — contact qualified leads that come through the Typeform enquiry or via team referrals, and schedule a time for their strategy session with one of our migration experts
• Rescheduling consultations — follow up with leads who miss their scheduled consultation and arrange a new time
• Confirmations & reminders — confirm each lead's availability ahead of their booking, check the allocated time still suits them, send timely reminders in the lead-up, and rearrange the appointment where a client can no longer attend
• Nurturing leads — keep leads warm throughout: prompt migration experts to follow up where needed or follow up directly yourself, checking in on whether leads have roadblocks, need a second consultation, require further information, or are ready to proceed
• Recording & reporting — note the outcome of each consultation (qualified or unqualified), track whether leads responded, and maintain accurate records of booking numbers and conversion for reporting
• Preparing checklists — issue a clear list of the documents required for each client's matter
• Compiling documents — organise all documentation neatly within the shared Drive, keeping each client's file accurate (correctly named and in the required format), up to date and easy for the migration experts to work from
• Drafting and preparing documents — assist with statements, forms, and other supporting documents
• Application support — preparing and completing applications (Visa, Skills Assessment, etc.)
• Correspondence — drafting emails and client communications

Requirements:

• Excellent English communication skills (written and verbal) — mandatory.
• Proactive, organized, and detail-oriented.
• Strong interpersonal and customer service skills.
• Able to work independently and take initiative.
• Previous experience in administration, customer service, or sales support is a plus.

Why Join Us:

At Migration Launchpad, you’ll be part of a passionate and supportive team that helps people achieve their migration goals. We offer opportunities for growth, a collaborative work environment, and the chance to make a real impact on people’s lives every day.