Mill Sales Coordinator

Looking for a rewarding career with a company that values people, growth, sustainability, and teamwork? Join our Atlanta team as a Mill Sales Coordinator!

This role is hybrid, onsite three days per week, at our Dunwoody office location.

What we are looking for:

• Preferred 4-year bachelor’s degree in Business, Marketing, Logistics, International Trade, or related.
• 2+ years of experience of Inside Sales, Customer Service Sales, or similar—would like experience with pricing, quotes, claims resolution, product knowledge, interfacing with customers.
• Must have proficiency in Excel (pivot tables, VLOOKUPS
• Must be willing to travel up to 10%
• Experience with Power Point preferred
• Energetic, self-motivated, and flexible
• Ability to multi-task efficiently and effectively.
• Precise and detail oriented; highly organized.
• SAP experience is a plus!
• Industry knowledge of building products

In this role, you would:

• Act as a liaison between the customer and the manufacturing facilities, providing timely and accurate information to both.
• Develop and maintain a comprehensive product knowledge base of ARAUCO products and sell to the organization’s capabilities and specifications.
• Manage mill order files to maintain on time performance while maximizing efficiency and profitability.
• Prioritize specific orders/customers.
• Plan for down time events / maintenance.
• Facilitate quotes with customers and/or sales
• Assist managing inventory levels in plants
• Resolve minimums issues for sales reps, customers, and Mills.
• Facilitate claims
• Biweekly call/meeting with plants
• Assist SOP group – order file questions, volume shifts, plant efficiencies, profitability, mins, gr processing
• Identify new product opportunities and work with manufacturing to develop programs as needed.
• Manage price pages/templates and quotes in conjunction with the Sales Director and Sales Managers.
• Facilitate trials- production, order entry, logistics.
• Coordinate and attend all mill tours for sales reps and customers.
• Provide product knowledge training with Sales and customers as required.
• Participate in quarterly mill reviews.
• Qualify new accounts from a financial/credit perspective.
• Manage and grow existing accounts.
• Initiate contact with and/or respond to customer inquiries.
• Communicate and negotiate price levels with customers.
• Maintain updated pricelists for assigned customers.
• Prepare and enter orders into SAP or other OES.
• Track orders and shipments.
• Provide weekly shipment updates to customers.
• Investigate and negotiate a resolution for customer problems (eg shipping delays, billing disputes, quality problems).
• Process claims.
• Manage Samples activity, including requesting samples.
• Monitor customer performance (sales volumes, margins, problems, etc.).
• Conduct business travel as required.
• Provide coverage within the Sale team during absences and as required.