Mining Support Coordinator

Role Overview

The Mining Support Coordinator is responsible for delivering exceptional workforce support across mobilisation, compliance, onboarding, training coordination, workforce administration, quality assurance, and employee lifecycle activities.

The role is pivotal in ensuring candidates and employees are site-ready, compliant, supported throughout their employment journey, and aligned to client requirements. The Mining Support Coordinator acts as the central link between employees, clients, recruiters, site representatives, training providers, and internal operational teams to deliver outstanding workforce outcomes.

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Key Areas of Responsibility

Workforce Mobilisation & Onboarding

• Coordinate end-to-end mobilisation activities for new and existing employees.
• Manage medicals, inductions, training bookings, competency verification, and site access requirements.
• Ensure all mobilisation requirements are completed within agreed timeframes.
• Liaise with employees, clients, training providers, and internal stakeholders regarding mobilisation requirements.
• Coordinate travel, accommodation, flights, and logistical requirements where applicable.
• Support onboarding activities to ensure a positive employee experience.

Compliance & Quality Management

• Maintain employee compliance records in accordance with client and company requirements.
• Monitor licences, qualifications, competencies, medicals, and training requirements.
• Proactively manage upcoming expiries and renewals.
• Conduct regular compliance audits and quality checks.
• Ensure workforce records are accurate and maintained across all systems.
• Assist with internal and client audit requirements.
• Promote adherence to Protech quality standards and procedures.

Training & Competency Coordination

• Maintain training matrices and competency records.
• Coordinate refresher training, VOCs, site inductions, and mandatory training requirements.
• Liaise with RTOs, GTOs, training providers, and site training personnel.
• Support traineeship and apprenticeship programs.
• Track employee training progression and competency attainment.
• Assist with verification and collection of workplace evidence where required.

Workforce Support

• Provide ongoing support to employees throughout their employment lifecycle.
• Respond to workforce enquiries in a professional and timely manner.
• Assist with roster changes, site transfers, return-to-work requirements, and workforce movements.
• Maintain regular communication with employees to support engagement and retention.
• Escalate employee concerns and workforce risks where required.

Client Support & Stakeholder Engagement

• Build and maintain positive relationships with clients and site representatives.
• Provide mobilisation updates and workforce status reporting.
• Support workforce planning and mobilisation campaigns.
• Assist operational teams in meeting workforce requirements.
• Maintain professional communication with all internal and external stakeholders.

Administration & Reporting

• Maintain accurate employee records and database management.
• Complete system updates in line with company procedures.
• Produce workforce, compliance, mobilisation, and training reports.
• Create spreadsheets, trackers, and dashboards as required.
• Ensure all documentation is completed accurately and within required timeframes.

Continuous Improvement

• Identify opportunities to improve mobilisation, compliance, and workforce support processes.
• Contribute to continuous improvement initiatives across the business.
• Support implementation of new systems and processes.
• Share ideas and best practices with team members.

Team Contribution

• Collaborate effectively with Recruitment, Mobilisation, Operations, Payroll, and Client Service teams.
• Support branch and company objectives.
• Positively contribute to team culture and workplace performance.
• Undertake additional duties as reasonably required.

Core Competencies

• Customer Service Excellence
• Attention to Detail
• Planning & Organisation
• Communication Skills
• Relationship Building
• Problem Solving
• Compliance Awareness
• Accountability
• Teamwork & Collaboration

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Success in the Role

A successful Mining Support Coordinator will:

• Ensure employees are mobilised safely, efficiently, and compliantly.
• Deliver exceptional service to employees and clients.
• Maintain accurate compliance and workforce records.
• Proactively identify and resolve workforce risks.
• Build strong relationships with internal and external stakeholders.
• Support workforce growth and operational excellence.
• Contribute to a culture of quality, accountability, and continuous improvement.
• This position is offered as a Maximum Term Contract for a period of 12 months

Why Protech?

At Protech we are driven by ambition, integrity and a commitment to excellence. As one of Australia’s largest privately owned recruitment and labour hire firms, we partner with leading clients across Mining, Civil, Maintenance, and Construction.

We live our purpose: to be a positive influence in people’s lives, and our values guide everything we do:

• We Put People First
• We Create Value
• We Set High Standards
• We Deliver

Curious whether we walk the walk? Search #Protech20 in your LinkedIn Browser for stories direct from our employees!

What’s Next?

Click APPLY NOWor reach out to [email protected] for a confidential conversation about how what Life at Protech could look like for you!