Mining Support Manager

Road Machinery & Supplies Co. is searching for a Mining Support Manager to join its team at its Negaunee, MI location. In this role, you will serve as the primary contact and trusted partner for assigned mine site(s), responsible for managing day-to-day customer support, monitoring equipment uptime and reliability initiatives, and identifying ongoing needs across the full scope of the business – equipment and component sales, parts, and service. The ideal candidate will have a strong technical background, proactive communication skills, and a deep understanding of mining operations.

As a member of the team, you will enjoy:

• Work Culture – RMS is family-owned and treats their team members right. RMS values long-term relationships with our customers, vendors, and each other.
• Career Opportunities – Experience a career with the support and encouragement to develop yourself and others.
• Competitive Compensation Packages – Based on experience and other factors.
• Full Benefits Package – Including medical, dental, life, 401(k), and vacation.
• Stability and Reputation – RMS has been in business for 99 years and continues to grow.

Responsibilities:

• Build and maintain meaningful and sustainable relationships with mine operations, maintenance personnel, and key stakeholders
• Serve as the go-to resource that the mine depends on for equipment needs, support, and strategy
• Identify and drive actions to achieve superior equipment availabilities
• Lead monthly customer action log reviews and meetings
• Attend and contribute to daily/weekly mine site meetings
• Serve as the on-site authority to direct RMS priorities
• Drive equipment reliability efforts, including root cause and failure analysis processes
• Support warranty administration and recovery processes in coordination with RMS teams
• Maintain relationships with RMS OEMs on all relevant levels
• Interface with mine planners and assist with parts and component forecasting
• Coordinate customer training requests
• Assist with GET/RDT inspections
• Other responsibilities as defined by management

Qualifications/Skills:

• 2-year technical degree preferred
• 2+ years of experience in mining equipment or heavy machinery support
• Familiarity with mine operations and planning processes
• Excellent interpersonal and communication skills; ability to build rapport with a wide range of mine personnel
• Good computer skills and system knowledge
• Strong problem-solving, organizational, and leadership skills
• Able to work responsibly, safely, and intelligently
• Have the desire to take action, improve, and be appreciative

About Road Machinery & Supplies Co.

Road Machinery & Supplies Co. is a distributor of construction and mining equipment with sales and support operations throughout the Upper Midwest. RMS is a multiline dealer, representing the best brands of construction equipment in the industry, including Komatsu, KPI-JCI, Epiroc, Sennebogen, Gomaco, LeeBoy, Roadtec, and BOMAG.

At Road Machinery & Supplies Co. we understand our customers depend on our expertise, performance, and commitment to avoid downtime, lost production, and cost over-runs. Our employees are committed to providing the services, technical support, and product solutions that let our customers complete their projects on schedule and within budget, allowing their businesses to thrive.