MIS Admin

Job Summary

The MIS Admin is responsible for providing administrative and operational support to the MIS Department. This role assists in maintaining IT documentation, coordinating IT-related requests, managing inventories, preparing reports, and ensuring smooth communication between the MIS team and other departments.

Key Responsibilities

Administrative Support

• Provide general administrative support to the MIS Department.
• Prepare, organize, and maintain MIS-related documents, records, and reports.
• Assist in scheduling meetings, appointments, and departmental activities.
• Manage incoming and outgoing correspondence related to MIS matters.

IT Asset & Inventory Management

• Maintain accurate records of IT assets, including computers, printers, mobile devices, and software licenses.
• Assist in monitoring IT equipment allocation and movement.
• Coordinate asset tagging and inventory stock-taking exercises.
• Prepare asset issuance and return documentation.

Helpdesk & User Support Coordination

• Receive and record IT support requests from users.
• Track and follow up on outstanding support tickets.
• Coordinate with MIS personnel to ensure timely resolution of user issues.
• Communicate updates and status reports to end users when required.

Documentation & Reporting

• Assist in preparing monthly MIS reports and operational summaries.
• Maintain IT policies, procedures, manuals, and forms.
• Ensure proper filing and archival of MIS records.
• Generate data and reports as requested by management.

Compliance & Data Management

• Ensure confidentiality and proper handling of company information.
• Assist in monitoring software license compliance.
• Support data collection and verification activities for MIS projects.
• Adhere to company policies, procedures, and information security requirements.

Other Duties

• Provide support during system implementation, upgrades, and IT-related projects.
• Assist with user training arrangements and logistics.
• Perform any other duties assigned by management from time to time.

Job Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Business Administration, Information Systems, or related field.
• Minimum 1 year of administrative or IT support experience is an added advantage.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint, Outlook).
• Basic understanding of computer hardware, software, and networking concepts.
• Good documentation and record-keeping skills.
• Strong organizational and multitasking abilities.
• Good communication and interpersonal skills.
• Ability to handle confidential information with discretion.
• Attention to detail and accuracy in data management.